Service Manager Supported Living

Portman Recruitment Ltd; Greater London; On-site; GBP 40,000; Full time

Job summary

A specialist support provider in Wembley seeks a passionate Service Manager to lead three Supported Living services for adults with Autism. You will manage teams, ensuring person-centered care and empowering clients to live independently. Ideal candidates will have NVQ Level 5 in Health & Social Care and experience in a similar role. The position offers a £40,000 salary, flexible working hours, and a supportive team culture to make a real difference in the lives of others.

Benefits

Performance-related bonuses

Flexible working hours

Retail discount scheme

Supportive team culture

Qualifications

• At least 2 years of experience managing a supported living or residential service.
• Strong experience managing behaviors that challenge.
• Manual UK Driving Licence is required.

Responsibilities

• Lead and manage three Supported Living services in close proximity.
• Support and supervise Deputy Managers and front-line staff.
• Ensure exceptional, person-centered care tailored to individual needs.

Skills

Leadership

Team management

Crisis response

Empowering individuals

Education

NVQ Level 5 in Health & Social Care

Degree in Psychology

Job description

Service Manager

Supported Living (Autism & Complex Needs)

Location : Wembley, Greater London

Salary : £40,000 per year

Contract : Full-time, Permanent

Work Location : In person

Join a Team That Makes a Real Difference

Our client is a specialist provider supporting adults with Autism and complex needs to live independently, with dignity, purpose, and high‑quality care. They are dedicated to delivering truly person‑centred support and are growing.

They are now recruiting an experienced Service Manager to lead three well‑established Supported Living services in Wembley. All services are located on the same street and each has a dedicated Deputy Manager, making this a fantastic opportunity to provide cohesive, impactful leadership.

If you are a strong, values‑driven leader with a passion for empowering adults with Autism, this could be the perfect next step in your career.

What You'll Do

• Lead and manage three Supported Living services in close proximity
• Support and supervise Deputy Managers and front‑line staff
• Ensure exceptional, person‑centred care tailored to individual needs
• Promote independence and quality of life for the people supported
• Oversee staff performance, training, and development
• Work collaboratively with the Operations Lead to enhance service quality
• Respond calmly, confidently, and professionally to challenging behaviour

What We're Looking For

Essential:

• NVQ Level 5 in Health & Social Care (or equivalent)
• Minimum 2 years experience managing a supported living or residential service
• At least 2 years supporting individuals with Autism
• Strong experience managing behaviours that challenge
• Manual UK Driving Licence (required for occasional vehicle use)

Desirable:

• Degree in Psychology or a related field

Whats on Offer

• £40,000 annual salary
• Performance‑related bonuses
• Flexible working hours (day, night & weekend shifts available)
• Casual dress code
• Employee referral programme
• Retail discount scheme
• Supportive, collaborative team culture
• Overtime opportunities

Schedule

• 8‑hour shifts
• Flexitime options
• Night and weekend availability

Eligibility

Applicants must have the legal right to work in the UK.