Service Manager - Fire Detection Systems

SSR Contract & Technical; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A service provider in fire safety is seeking an experienced Service Delivery Manager to oversee maintenance and installation services for fire protection systems. This role requires strong technical understanding, leadership skills, and a commitment to operational excellence. Key responsibilities include managing service teams and ensuring safety compliance. The position offers a salary up to £60,000 plus benefits and hybrid working opportunities.

Benefits

Car allowance

Good opportunities for promotion

Qualifications

• Significant experience in fire protection service delivery or similar safety systems.
• Familiarity with NFPA, BS 5306, BS 5839, and local fire safety codes.
• Valid driver's license and willingness to travel to client sites.

Responsibilities

• Manage the maintenance and repair of active fire protection systems in line with UK regulations.
• Lead and support service engineers to deliver timely, high-quality service.
• Be the main point of contact for clients on all service-related matters.

Skills

Technical understanding of fire alarms

Leadership abilities

Excellent communication skills

Organised and detail-oriented

Education

Design Certifications from FIA, NICEIC

Tools

Field Service Management software

Excel

Job description

Overview

This independent fire alarm installation and service provider based in London are looking to recruit an experienced, customer focused Service Delivery Manager to lead and oversee the delivery of maintenance, testing, and small works installation services for active fire protection systems. This is a pivotal role within their Service & Maintenance team. The successful applicant will be responsible for ensuring services are delivered efficiently, safely, and to the highest industry standards — while keeping clients informed, compliant, and protected. This exciting position comes with a basic salary to £60,000 (negotiable) plus car allowance & package, and hybrid working and the opportunity to join an expanding company with good opportunities for promotion.

Responsibilities

• Manage the maintenance and repair of active fire protection systems in line with UK regulations (BS 5306, BS 5839, etc.).
• Lead and support service engineers and admin teams to deliver timely, high-quality service.
• Be the main point of contact for clients on all service-related matters and maintain long-term, trusted relationships through excellent communication and service delivery.
• Oversee the administration team for planned preventative maintenance, remedial works, and emergency callouts; allocate resources effectively and ensure all works are completed on time and within contract scope and set SLA's and company KPI's.
• Ensure compliance & documentation, provide team leadership and development, and maintain HSEQ standards.

Requirements

• Strong technical understanding of fire alarms, AOVs, sprinklers, dry risers, and other fire safety systems (Passive Fire Service Managers will be considered).
• Proven leadership and team management abilities.
• Excellent communication and customer service skills.
• Organised, detail-oriented, and committed to operational excellence.
• Confident interpreting technical documents and compliance codes.

Qualifications & Experience

• Significant experience in fire protection service delivery or similar safety systems.
• Familiarity with NFPA, BS 5306, BS 5839, and local fire safety codes.
• Design Certifications from FIA, NICEIC, or similar preferred.
• Valid driver's license and willingness to travel to client sites.
• Strong IT skills, including use of field Service Management software and Excel.
• First Aid and Health & Safety certifications are a plus.