Service Manager

Government Recruitment Service; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A public sector organization is seeking a Service Manager (WiFi Technologies) to lead the delivery of WiFi authentication services across UK government. The role involves overseeing operations, managing incidents, and promoting service improvements. Ideal candidates have strong technical knowledge of WiFi protocols and excellent communication skills. This full-time position offers remote work with regular onsite meetings.

Benefits

Competitive salary

Flexible working arrangements

Qualifications

• Strong knowledge of WiFi standards such as 802.1X, WPA2/3.
• Experience with large-scale digital services.
• Excellent communication skills for diverse audiences.

Responsibilities

• Ensure seamless, secure connectivity for users.
• Manage incident response and technical queries.
• Lead service reviews and community meetups.

Skills

Technical knowledge of WiFi protocols

Communication skills

Adaptability

Proactive problem-solving

Tools

RADIUS technologies

Cisco infrastructure

Job description

The Service Manager (WiFi Technologies) role offers an exciting opportunity to lead and oversee the delivery of critical WiFi.

authentication services for public sector organizations across the UK government. This permanent, full-time position operates remotely with regular onsite meetings and comes with a competitive salary and flexible working arrangements. As the Service Manager, you will be responsible for ensuring seamless, secure connectivity for millions of users, working with sophisticated network authentication systems, including RADIUS technologies and Cisco infrastructure.

You will champion operational excellence by managing day-to-day service performance, resolving incidents promptly, and coordinating with various technical and service teams to maintain high availability and reliability. Strong stakeholder engagement is key, as you will translate complex technical details into clear guidance for non-technical audiences, facilitating collaboration and inclusive service reviews. Continuous improvement is central to the role, involving driving enhancements through user feedback, service analytics, and staying updated on the latest WiFi and authentication technology trends.

Ideal candidates will possess strong technical knowledge of WiFi protocols such as 802.1X, WPA2/3, and RADIUS, alongside hands-on experience with large-scale digital services and authentication platforms. Excellent communication skills are essential, enabling you to engage effectively with engineers, senior leaders, end users, and diverse stakeholders. The role suits someone energetic, adaptable, and proactive, who thrives in environments encouraging open debate, innovation, and creative problem-solving. You will contribute not only to service delivery but also to fostering an inclusive culture balancing outcomes with team wellbeing.

In this role, you will join a passionate team of technologists and delivery experts dedicated to digital innovation, inclusion, and maintaining vital connectivity for public services. If you enjoy fast-paced environments, influencing cross-functional teams, and making a meaningful impact through collaboration and technical expertise, this role offers the ideal platform to contribute to national digital infrastructure success.

Oversee daily operations, performance monitoring, and availability of WiFi authentication services across government and associated organizations, ensuring uninterrupted, secure connectivity.

Manage incident response and resolution, acting as the primary point of contact for escalations, technical queries, and support requests from administrators, end users, and engineering teams.

Build and maintain strong relationships with internal teams, service users, and external stakeholders, promoting effective communication and inclusive collaboration.

Lead regular service reviews, workshops, and user community meetups to promote transparency, share insights, and foster continuous service improvement.

Champion a user-centric approach by incorporating feedback and service data analytics into the prioritization and refinement of the service backlog, working closely with Product Managers and engineers.

Stay current with advancements in WiFi, network authentication, and related technologies, bringing innovative ideas to enhance service security, reliability, and user experience.

Prepare and deliver operational reports, presentations, and briefings for central government bodies, advocating transparency and learning from incident reviews and audits.

Support governance compliance, risk management, and security standards related to network authentication services.

Foster a positive team environment that encourages psychological safety, diversity of ideas, and a balance between delivering outcomes and team wellbeing.