Service Manager

Look Ahead Care Support and Housing; Greater London; On-site; GBP 39,000 - 45,000; Full time

Job summary

A community-focused care provider in Greater London is seeking an organized and resilient Service Manager for their Mental Health Service. The role entails managing all contracts within Hammersmith and Fulham, overseeing a team of support workers, and ensuring effective service delivery. The ideal candidate should possess a degree or equivalent and have significant experience in staff management and contract oversight. This position offers a salary of £39,000 on a fixed-term contract for maternity cover.

Benefits

Annual leave increasing up to 30 days

Free DBS

Discounts and cashback opportunities

Paid induction programme

ILM courses and Apprenticeship Programmes

Cycle to work scheme

24/7 Employee Assistance Programme

Online wellbeing resources

Generous pension contributions

Quarterly Staff Awards

Qualifications

• Educated to degree level or equivalent.
• Experience managing contracts and resources to meet performance targets.
• Experience in housing management performance.

Responsibilities

• Manage all contracts within the designated patch.
• Line‑manage front‑line staff including 1 Team Leader and 7 Support Workers.
• Focus on leadership and competence development.

Skills

Organizational skills

Confidence

Resilience

Staff management

Contract management

Education

Degree level education or equivalent

CMI/NVQ Level 4 or equivalent

Job description

Service Manager – Mental Health Service

We're looking for an organised, confident and resilient Service Manager to join our Mental Health Service in Hammersmith and Fulham.

Qualifications

• Educated to degree level or equivalent
• Experience of managing contracts and resources and delivering to budget and performance targets
• Experience of delivering to housing management performance targets
• Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
• Experience of successfully managing external partnerships to ensure successful delivery of services
• Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Overview

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co‑design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Salary and Contract

£39,000.00 per annum, working 40 hours per week. This is a 9‑month maternity cover fixed‑term contract.

Benefits

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24‑7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

Responsibilities

Service Managers are responsible for the effective management of all contracts within their designated patch, including line‑managing the relevant front‑line staff. Leadership and competence development in direct reports is a key responsibility of the role. Post‑holders may also carry client group specialism responsibilities, linking in with other Managers and Head of Services to ensure focussed integration of specialisms across the whole organisation. Hammersmith and Fulham MH is a medium‑to‑high support Mental Health Service split across three sites (within walking distance). As the Service Manager, you would be responsible for 1 Team Leader and 7 Support Workers.

Irvin Road – Single Cover 24/4
Kwaanza House – Single Cover/Visiting
Lena Gardens – Single Cover/Visiting
Contract type: Support only

EEO Statement

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.