Service Lead: Bike Shop Operations & Customer Experience

Trek Bicycle; City of Edinburgh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading bicycle retailer in Edinburgh is seeking a Service Lead to oversee the service department and ensure exceptional customer experiences. In this full-time role, you will manage service orders, control costs, and lead a team to deliver Trek's renowned hospitality. The ideal candidate will possess strong leadership skills, excellent communication abilities, and at least 3 years of experience in a bicycle service setting. Trek offers numerous benefits, including 25 days of annual leave and employee discounts.

Benefits

25 days annual leave

Discounted employee purchase scheme

24/7 employee assistance program

Gym membership discounts

Annual paid time off for charity work

Qualifications

• 3+ years of bicycle service centre experience.
• Ability to motivate a team and drive performance.
• Commitment to delivering the best possible experience for every customer.

Responsibilities

• Be the primary service advisor at the shop.
• Integrate sales and service experience for the team.
• Manage and control service costs.

Skills

Excellent communication skills

Leadership skills

Planning and workflow management

Adaptability

Job description

A leading bicycle retailer in Edinburgh is seeking a Service Lead to oversee the service department and ensure exceptional customer experiences. In this full-time role, you will manage service orders, control costs, and lead a team to deliver Trek's renowned hospitality. The ideal candidate will possess strong leadership skills, excellent communication abilities, and at least 3 years of experience in a bicycle service setting. Trek offers numerous benefits, including 25 days of annual leave and employee discounts.