Service Engineer - South East

Evolution Security; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading security solutions company in the UK is seeking a highly skilled Service Engineer to maintain and troubleshoot security systems. This role involves providing on-site and remote support, ensuring compliance with industry standards, and educating clients on effective use of security technology. The ideal candidate has strong technical expertise, excellent problem-solving abilities, and communication skills. Join a company that values employee ownership and offers a dynamic work environment.

Benefits

25 days annual leave + local bank holidays

Company pension

Private healthcare

Life Assurance

Employee assistance programme

Qualifications

• Proven experience as a Service Engineer or similar role in the security industry.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Flexibility to work varied hours and be on-call as required.

Responsibilities

• Maintain and troubleshoot security systems and equipment at client sites.
• Provide on-site and remote technical support.
• Document service activities and maintain accurate records.

Skills

Problem-solving

Technical knowledge of security systems

Communication skills

Customer service

Ability to work independently

Education

Technical certification in electronics or related field

Tools

CCTV

Access control systems

Intrusion detection systems

Job description

Overview

As a Service Engineer, you will work closely with clients to troubleshoot and maintain sophisticated security technology that protects their assets and ensures their safety. You will leverage your technical expertise to provide exceptional service and support, addressing customer concerns and ensuring compliance with industry standards.

Responsibilities

• Maintain security systems and equipment at client sites.
• Conduct routine maintenance and inspections of security systems to ensure optimal performance.
• Troubleshoot and resolve technical issues related to security systems and equipment.
• Provide on-site and remote technical support to clients regarding their security solutions.
• Educate clients on the proper use and functionality of security systems and equipment.
• Document service activities and maintain accurate records of repairs and maintenance performed.

Qualifications

• Proven experience as a Service Engineer or similar role in the security industry.
• Strong technical knowledge of security systems, including CCTV, access control, and intrusion detection.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Superb communication and customer service skills to effectively interact with clients and team members.
• Ability to work independently as well as part of a team in a dynamic environment.
• Technical certification in electronics, security systems, or a related field is preferred.
• Flexibility to work varied hours and on-call as required for service requests.

About Evolution

Evolution Security is a leading company in the security industry, dedicated to providing top-notch security solutions to our diverse clientele. We are currently seeking a highly skilled and motivated Service Engineer to join our dynamic team. This role is critical as you will be responsible for ensuring the effectiveness and efficiency of our security systems. We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success. It also allows us to retain our independence and protect our company culture and values.

Benefits

• 25 days annual leave + local bank holidays
• Company pension
• Private healthcare
• Optional annual private wellbeing and health screening appointment fully funded by Evolution
• Employee assistance programme which offers 24/7 access to free health and wellbeing support
• Life Assurance