Service Desk Engineer

FusePump; Plymouth; Hybrid; GBP 27,000; Full time

Job summary

A well-established Managed Service Provider in Plymouth is seeking a motivated 1st Line Service Desk Engineer to join their growing support team. This hybrid role offers the flexibility of working from home two days a week, along with excellent training and clear opportunities for career progression. Responsibilities include providing 1st line technical support, troubleshooting IT issues, and maintaining a high standard of customer service. Ideal candidates should have experience in IT support and a customer-first attitude.

Benefits

Starting salary of £26,500

Hybrid working 2 days per week

Excellent training and development opportunities

Clear career progression pathways

Qualifications

• Experience in a Service Desk or IT support role.
• Working knowledge of Windows environments and Microsoft 365.
• Basic understanding of Active Directory.

Responsibilities

• Provide 1st line technical support via phone, email, and ticketing.
• Troubleshoot common IT issues in Windows environments.
• Log, prioritize, and manage support tickets.

Skills

Service Desk experience

Windows 10/11 knowledge

Microsoft 365 familiarity

Strong communication skills

Customer-first attitude

Basic networking concepts

Education

Completion of IT apprenticeship

Job description

About The Role

Set2Recruit are working with a well‑established Managed Service Provider (MSP) based in Plymouth who are looking to add a motivated 1st Line Service Desk Engineer to their growing support team. This hybrid role offers the flexibility of working from home two days per week, alongside excellent training and clear progression opportunities within the business.

Key Responsibilities

• Provide 1st line technical support to end users via phone, email, and ticketing systems
• Troubleshoot and resolve common IT issues across Windows environments, Microsoft 365, and hardware
• Log, prioritise, and manage support tickets in line with SLA requirements
• Escalate more complex issues to 2nd/3rd line support teams where required
• Deliver a high standard of customer service and maintain positive client relationships
• Support user onboarding/offboarding and basic system administration tasks
• Update documentation and contribute to internal knowledgebases

Skills & Experience

• Previous experience in a Service Desk, Helpdesk, IT Support role or completion of IT apprenticeship
• Working knowledge of Windows 10/11 and Microsoft 365
• Basic understanding of Active Directory and general networking concepts
• Strong communication skills and a customer‑first attitude
• Ability to manage workload effectively in a fast‑paced MSP environment
• A genuine interest in IT with a desire to develop and progress

Benefits

• Starting salary of £26,500
• Hybrid working 2 days per week working from home
• Excellent training and development opportunities
• Clear career progression pathwaysSupportive and collaborative MSP environment

  Application Process

  This role is being advertised and managed by Set2Recruit on behalf of our client. Set2Recruit will handle the application process and act as the primary point of contact throughout the initial stages of recruitment.

  To apply, please submit your CV, and a consultant from Set2Recruit will be in touch to discuss the opportunity in more detail.