Service Desk Coordinator

Mitie; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A service delivery company based in Scotland is seeking a helpdesk support professional to provide administration assistance and facilitate communications between engineers and stakeholders. Candidates should possess strong IT skills, effective communication abilities, and experience in service delivery environments. This role requires teamwork and the capacity to work under pressure.

Qualifications

• Experience in a service delivery or contact centre role.
• Strong IT skills.
• Ability to provide clear and positive communication.

Responsibilities

• Provide helpdesk and administration support.
• Schedule and plan works for engineers and sub-contractors.
• Monitor emails and respond accordingly.
• Attach relevant documents into Maximo.

Skills

Experience working within a service delivery or contact centre

Strong IT skills

High level of communication skills

Ability to interact with diverse audiences

Ability to work effectively under pressure

Creative problem-solving skills

Teamwork

Tools

Maximo CAFM system

Click planning platform

Job description

Overview

Job objectives and responsibilities: To provide general helpdesk and administration support as required by the contract.

Responsibilities

• Scheduling and planning works for engineers and sub contractors
• Updating jobs on Maximo CAFM system and use of Click planning platform
• Ensure Purchase Orders for all contracted works are correctly raised and approved for payment
• Monitoring the mailbox and ensuring that all incoming emails are dealt with
• Review all certification, worksheets and contractor reports to capture any remedial works required
• Working with Operations Supervisor/Contract Manager to provide any support they require, including providing Management Information for customer reports
• Prepare quotations as required
• Learn and understand the planner roles for other contracts to be able to help with absence cover
• Regular communications - both via Teams call and Emails
• Able to build good working relationships with internal and external stakeholders
• Attaching certification, purchase orders, documentation as required into maximo

What we are looking for

• Have experience working within a service delivery or contact centre.
• Possess strong IT skills.
• Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
• Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
• Work effectively under pressure within a busy and diverse environment.
• Show a creative approach to analysing and solving problems using technology and reported information.
• Adhere to process and compliance requirements.
• Work well as part of a team