Service Delivery Coordinator — Client-Focused Ops

SMS PLC; Ednaston; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading service delivery company seeks a Service Coordinator to manage planned maintenance for key customer accounts in Ednaston. The role involves scheduling works, liaising with supervisors, and maintaining customer communication throughout the service process. Key qualifications include excellent organizational and communication skills, alongside prior experience in customer service. The position offers a permanent contract with a salary range of £25,000 - £30,000, working 37.5 hours a week, and additional benefits such as private medical care and employee discounts.

Benefits

Private Medical Care

Enhanced Sick, Maternity & Paternity Leave

24/7 Employee Assistance Programme

Employee Discount Scheme

Core Values Champion Rewards

Company mobile phone provided

Qualifications

• Experience in customer service or a coordination role.
• Excellent communication and administration skills.
• Strong organisational and prioritisation abilities.

Responsibilities

• Schedule and coordinate PPM works in line with service KPIs.
• Liaise with Engineering Supervisor to plan customer jobs.
• Maintain accurate data and documentation in the system.

Skills

Customer Service Experience

Excellent communication skills

Strong organisational abilities

Proactive and solution-focused mindset

Excellent data entry skills

Job description

A leading service delivery company seeks a Service Coordinator to manage planned maintenance for key customer accounts in Ednaston. The role involves scheduling works, liaising with supervisors, and maintaining customer communication throughout the service process. Key qualifications include excellent organizational and communication skills, alongside prior experience in customer service. The position offers a permanent contract with a salary range of £25,000 - £30,000, working 37.5 hours a week, and additional benefits such as private medical care and employee discounts.