Service Delivery Advisor - Graduate

Nicholas Associates; Crawley; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading employment agency is seeking an Apprentice Delivery Advisor to manage the apprenticeship journey from onboarding to completion. In this role, you will maintain strong relationships with employers and apprentices, overseeing key processes such as performance reviews and documentation. Candidates should possess strong organisational skills, empathy, and excellent communication abilities. This position offers a remote or hybrid work option, with core responsibilities in support and guidance for apprentice success.

Qualifications

• Must be people-focused and organised.
• Ability to manage performance-related cases sensitively.
• Experience in advising on performance and attendance matters is beneficial.

Responsibilities

• Act as the key contact for employers and apprentices.
• Oversee progress reviews and welfare monitoring.
• Provide guidance on performance-related matters.

Skills

Organisational skills

Empathy

Communication skills

Job description

Job Description

Service Delivery Advisor

Apprentice Employment Agency division

Location - remote / hybrid

Hours / Salary - Will consider part time (though must be 5 days per week), competitive

About the Role

We're looking for an organised, people-focused professional to join our team as an Apprentice Delivery Advisor. In this pivotal role, you'll act as the key contact for employers, apprentices, and internal colleagues - ensuring every apprentice employment journey runs smoothly from onboarding through to completion. You'll oversee progress reviews, probation and welfare monitoring, absence and payroll documentation, and support timely interventions that keep apprentices on track. Your attention to detail, empathy, and ability to communicate confidently will help deliver a high-quality experience for learners and clients alike.

What You'll Do

You’ll play a trusted advisory role, providing guidance and first‑stage escalation support on performance, conduct, and attendance matters. Working closely with line managers and HR colleagues, you’ll help manage performance‑related cases sensitively and effectively. You’ll build strong, positive relationships with employers, helping them navigate apprentice‑related challenges while maintaining accurate documentation and clear communication. Above all, you’ll contribute to a culture of quality, profe...