Service Coordinator

Morson Talent; Viewpark; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency in Scotland is looking for a Service Coordinator to manage engineer scheduling and customer communications. The role is initially a temporary placement for 3 months with the potential to become permanent. Candidates should possess strong organizational skills and a customer-focused attitude. Experience in a similar environment is preferred but not essential. Competitive salary offered, working Monday to Friday on-site.

Qualifications

• Strong organisational skills are required.
• Ability to prioritize workload effectively.
• Customer engagement and management focus.

Responsibilities

• Overall engineer scheduling and utilization management.
• Raising jobs for maintenance and reactive work.
• Communicating with customers verbally and in writing.

Skills

Strong organisational skills

Customer engagement

Ability to prioritise workload

Teamwork

Adaptability

Job description

Overview

3 month Temp to perm opportunity. Salary £13-£14 per hour depending upon experience. 5 days on site Monday to Friday. Based at Bellshill. This is initially for a 3 month temporary placement with the intention that the role will go permanent following the initial 3 months.

Our client is currently looking for a Service Coordinator based at their site in Bellshill.

About the business

Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support customers" manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.

Responsibilities

• Overall Engineer scheduling
• Engineers Utilisation (Time & Attendance)
• Engineer Planner Management
• Engineer Timesheet Processing
• Raising Jobs - Maintenance, Quoted & Reactive
• Parts Ordering
• Communicating with Customers (Verbally and in Writing)
• Obtaining Customer POs
• Key Customer - System Management
• Maintaining Customer KPIs
• Customer Invoicing
• Customer Quotations / Estimates (Driven from Engineer Timesheets)
• WIP Management
• Maintaining Engineer Training Matrix
• Accounts Receivable / Payable Management
• EHS Management
• FGAS Legislation Compliance

Essential qualifications

• Strong organisational skills
• Focused on customer engagement & management
• Ability to prioritise workload
• Capable of working without documented procedures and with limited supervision
• A committed 'can do' positive attitude with the ability to integrate and work as a member of a team
• A willingness / ability to adapt and learn in an ever-changing environment

Preferred qualifications

• Experience in a similar environment (not essential)
• Technical knowledge / background (not essential)