Service Coordinator

Teledyne Technologies; Scotland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology solutions company in Scotland is seeking a Service Coordinator to assist the UK Service Team with daily operations, including shipping, receiving, and inventory management. The ideal candidate will manage logistics and ensure work orders are accurately processed. Key skills include customer service, administrative experience, and familiarity with field service software. This full-time role offers the opportunity to impact service excellence in a dynamic environment.

Qualifications

• Experience in customer service is essential.
• Familiarity with field service software is beneficial.
• Administrative experience preferred.

Responsibilities

• Assist with daily operations and service coordination.
• Manage inventory and shipping logistics.
• Ensure accurate processing of work orders.

Skills

Senior Care

Customer Service

Developmental Disabilities Experience

Computer Skills

Microsoft Outlook

Case Management

Computer Literacy

Dispatching

Home Care

Administrative Experience

Social Work

Word Processing

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality, environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Service Coordinator

Summary

Teledyne LABS are seeking a service coordinator to assist with the daily operations of the UK Service Team. The role requires a variety of administrative functions such as shipping and receiving of goods, monitoring inventory, and assistance with the processing of work orders.

Essential Duties and Responsibilities

Other duties may be assigned.

Service Co-ordination

• Requires ability to use field service software for the recording of field service activities.
• Assist the service team with the processing of work orders to ensure accurate recording of work completed, inventory and invoicing.
• Processing of shipping goods to and from customers ensuring all return merchandise authorisations have been completed for the tracking of assets.

Inventory Management

• Responsible for organization of shipments from the US and receiving of goods into the UK warehouse.
• Assist with the set up and maintenance of the warehouse for storage of goods.
• Maintenance of the stock to ensure minimum levels are suitable to support field service engineers in the UK.
• Communication with the service team to ensure smooth delivery of products and services to customers.
• Responsible for the shipping and receiving of inventory from the warehouse to field service engineers.

Receiving

• Unpacks and examines incoming shipments, rejects damaged items, records shortages and resolves such matters.
• Work with carriers to facilitate unloading, storage and organization of products.
• Verify incoming materials and perform visual inspection to ensure that all products are not damaged or deteriorated.
• Report incoming shipments on appropriate software to allow inventory to be allocated to locations correctly.

Shipping

• Develop and maintain shipping logistics to provide next day delivery shipping from the UK warehouse to our field service engineers.
• Compares identifying information and counts weighs or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders or other records.
• Maintains inventory of shipping materials and supplies.
• Affixes shipping labels on packed cartons or stencils identifying shipping information on cartons.
• Assembles wooden or cardboard containers.
• Inserts items into containers.
• Stamps stencils or glues identifying information and shipping instructions onto crates or containers.
• Posts weights and shipping charges and affixes postage.
• Examines outgoing shipments to ensure shipments meet specifications.
• Arrangement of shipments to field service engineers.
• Maintains inventory of shipping materials and supplies.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Required Experience: IC

Key Skills

Senior Care, Customer Service, Developmental Disabilities Experience, Computer Skills, Microsoft Outlook, Case Management, Computer Literacy, Dispatching, Home Care, Administrative Experience, Social Work, Word Processing

Employment Type: Full-Time

Experience: years

Vacancy: 1