Service Coordinator

LIBRA RECRUITMENT; King's Lynn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Service Coordinator for their Kings Lynn office. This role involves registering service calls and managing customer enquiries while allocating work to engineers. The ideal candidate will have strong customer service skills and experience in invoice processing. The position offers a generous salary and additional company benefits, with working hours from Monday to Friday, 8.30am to 5.00pm.

Benefits

Generous salary

Company benefits

Free parking on site

Qualifications

• Strong customer service skills and experience in handling enquiries.
• Proficiency in processing invoices and managing billing tasks.
• Ability to manage and allocate work efficiently among engineers.

Responsibilities

• Register service calls and respond to customer enquiries.
• Allocate work to engineers and service partners.
• Process invoices and manage customer portals daily.

Skills

Customer service

Invoice processing

Work allocation

Monitoring schedules

Job description

Overview

My Client based in Kings Lynn is looking for a Service Coordinator to join their team. This role will be mainly registering service calls and dealing with all customer enquiries as well as allocating work to Engineers.

Responsibilities

• Cost and complete engineers worksheet on completion of service call.
• Process incoming invoices - checking rates/Warranty
• Raising invoices for chargeable work
• Checking Monitors
• Assisting with Accrual
• Supporting Call Handlers
• Recovery of chargeable warranty costs
• Cross charging costs where appropriate
• Update on a daily basis customer Portals with invoice information
• Adding engineer's worksheets to Siclops
• Register service calls/emails
• Allocate and distribute fosters engineers work.
• Allocate service calls to service partners.
• Cost and complete engineers worksheet on completion of service call.
• Update on a daily basis customer Portals
• Order parts and issue quotes for repair work
• Confirming parts on site
• Checking Engineers Schedules to ensure they have work

Additional Information

For the Service Coordinator position my client is offering a generous basic as well as additional company benefits. The working hours for the Service Coordinator position are Monday to Friday, 8.30am till 17.00pm. This role is office based. Free parking on site.

About the Recruitment Agency

Our vision here at Libra Recruitment is to be the recruiter of choice for both our clients and our candidates. We are forward thinking, passionate and consultative in our approach to recruitment. We have the skills and experience to deliver a professional, tailored and friendly service.

Libra Recruitment is an independent agency that focuses on permanent and fixed term recruitment specialising in HR, Sales, Marketing, Office support & Finance.

We receive a high volume of applications and are not able to respond to every application we receive. If you haven't heard from us within 7 days, please note your application hasn't been successful on this occasion