Service Coordinator

STR Group Limited; Havant; On-site; GBP 23,000 - 28,000; Full time

Job summary

A global leader in advanced marine electronics seeks a Service Coordinator in Havant. You'll ensure seamless service coordination and outstanding customer support. Responsibilities include managing service requests from inquiry to completion, arranging engineers for installations, and monitoring service progress. Strong communication and organisational skills are essential. This full-time, permanent role offers competitive benefits including 33 days annual leave and private healthcare access.

Benefits

33 days annual leave

Employer-matched pension scheme

Life insurance cover

Access to private healthcare scheme

Free on-site parking

Qualifications

• Strong interpersonal and communication skills, both written and verbal.
• Comfortable reading technical documentation and using administrative systems.
• Skilled at building long-term client relationships.

Responsibilities

• Arrange and coordinate engineers to attend vessels and sites globally.
• Manage the complete service cycle from inquiry to invoicing.
• Provide timely updates and reports to customers.

Skills

Strong interpersonal and communication skills

Excellent organisational skills

Customer-focused mindset

Ability to handle multiple tasks simultaneously

Experience in workflow management or process development

Education

Educated to A-level standard or higher

Job description

Overview

Service Coordinator
Salary: £23,000 - £28,000 (depending on experience)

Our client is a global leader in advanced marine electronics and integrated solutions, with a strong reputation for delivering cutting-edge technology and exceptional support services. Their portfolio covers a wide range of sectors, from commercial shipping and offshore industries to luxury yachts, security systems, and environmental monitoring. Products include navigation systems, sonar, radar, fish finders, and safety technologies trusted worldwide.

They are seeking an organised, proactive, and motivated Service Coordinator to join their team in Havant, Hampshire. This is a pivotal role, ensuring seamless coordination of service activities and maintaining outstanding customer support across an international client base. Reporting to the Service Coordination Manager, you'll take ownership of service requests and see them through from initial enquiry to successful completion.

Responsibilities

• Arrange and coordinate engineers to attend vessels and onshore sites worldwide for installation, maintenance, and repairs.
• Manage the complete service cycle: customer enquiry, quotation, follow-up, order acceptance, scheduling, completion, and invoicing.
• Monitor and record recurring technical issues, ensuring accurate tracking of service requests.
• Provide timely, professional updates and reports to customers regarding service progress and outcomes.
• Work closely with Sales, Engineering, and Product teams to support new product launches and maintain a high standard of aftersales care.
• Assist in improving processes for accurate documentation and effective management of departmental functions.
• Develop and maintain strong relationships with customers, international partners, and UK-based dealers.
• Act as a key contact to ensure excellent service delivery and customer satisfaction across all regions.

Candidate profile

• Strong interpersonal and communication skills, both written and verbal.
• Comfortable reading technical documentation and using administrative systems.
• Excellent organisational skills with the ability to handle multiple tasks simultaneously.
• A customer-focused mindset, with the ability to provide clear, technical support and guidance.
• Skilled at building long-term client relationships and identifying opportunities for new business.
• Previous experience in workflow management or process development would be advantageous.
• Familiarity with marine equipment and industry compliance standards preferred.
• Educated to A-level standard (or equivalent) or higher.

Benefits

• 33 days annual leave (including bank holidays)
• Employer-matched pension scheme
• Life insurance cover
• Access to private healthcare scheme
• Free on-site parking

This is a full-time, permanent, office-based role offering an opportunity to join a well-established, internationally recognised organisation with a commitment to innovation and service excellence.

Navis is acting as an Employment Agency in relation to this vacancy.