Service Co-Ordinator

Office Angels; City Of London; On-site; GBP 34,000 - 36,000; Full time

Job summary

A leading recruitment agency is seeking a Service Co-Ordinator in Chessington. The role involves providing exceptional customer support, managing data within the CRM, and overseeing equipment exchanges. Ideal candidates have experience in service coordination and a strong customer focus. Competitive salary of £34,000 to £36,000, with potential bonuses and benefits like health insurance and pension included.

Benefits

Quarterly bonus earnings up to £10k

20 days annual leave plus bank holidays

Pension scheme

Health insurance

Qualifications

• Experience in a similar service coordination role.
• Ability to provide excellent customer support.
• Familiarity with data management and processing.

Responsibilities

• Provide exceptional telephone and email support.
• Manage and process data within the CRM.
• Oversee the exchange process for equipment.
• Handle spare parts ordering for customers.
• Process customer orders and service contract purchase orders.
• Prepare quotes and obtain necessary authorisations.
• Monitor repairs for timely resolutions.
• Manage service consignment stock.
• Schedule visits for field-based engineers.
• Participate in continual product training.

Skills

Customer-focused

Organisational skills

Data processing

Tools

CRM system

Outlook

Job description

Service Co-Ordinator

Location: Chessington, office based with parking

Salary: £34,000 to £36,000, plus quarterly bonus earnings of up to £10k, plus benefits including 20 days per year plus bank holidays increasing annually, pension, EAP and health insurance.

Working Pattern: Full Time, Monday to Friday 8.30am to 5pm

Are you a proactive and organised individual with a flair for customer service?

Our client, a leading player in the distribution industry, is looking for a dedicated Service Co-Ordinator to join their dynamic team. This role is perfect for someone with experience in a similar position who thrives in a fast-paced environment.

Responsibilities

• Customer Support: Provide exceptional telephone and email support via Outlook and our CRM system.
• Data Processing: Manage and process data within the CRM for all service-related matters, ensuring accuracy and efficiency.
• Administration: Oversee the exchange process for all equipment, maintaining smooth operations.
• Spare Parts Ordering: Handle the ordering of spare parts for customers and the internal service team.
• Purchase Orders: Process all service contract purchase orders and customer orders for non-contract chargeable service visits.
• Quoting: Prepare quotes for customers regarding repair work and obtain necessary authorisations.
• Repairs Monitoring: Keep a close eye on all repairs, ensuring timely resolutions.
• Stock Management: Manage the Service consignment stock effectively.
• Booking Visits: Schedule PPM visits and call-outs for all Field-Based Engineers.
• Training: Participate in continual product training provided by Sales Reps.

Who You Are

• Qualified by Experience: You must have experience in a similar role and understand the nuances of service coordination.
• Customer-Focused: You have a genuine desire to assist customers and ensure their needs are met with a positive attitude.

Why Join

• Collaborative Environment: Work alongside a passionate team that values your contributions.
• Career Growth: Opportunities for professional development and training.
• Dynamic Industry: Be part of an exciting and evolving distribution landscape.

If you are ready to bring your organisational skills and customer service expertise to a rewarding role, we want to hear from you! This is your chance to shine in a pivotal position within a supportive and vibrant team.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website