Service Charge Data & Change Analyst (Hybrid)

Job Switch Ltd; Croydon; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading service charge management firm is seeking a dedicated individual based in Croydon for a full-time role focused on delivering high-quality service to stakeholders. Key responsibilities include providing customer support for service charge delivery, compiling reports, and analyzing financial data. Candidates must possess excellent financial and analytical skills, a strong understanding of service charge management, and proficiency in Excel. This role offers an engaging environment with opportunities to enhance efficiencies in data workflows.

Qualifications

• Excellent financial and numerical skills.
• Strong analytical skills.
• Good understanding of residential and commercial service charge management.
• Strong organisational skills to meet deadlines.
• Proficient in Excel, including formulas and pivot tables.
• Meticulous attention to details.
• Strong communication skills for explaining complex data.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Provide internal customer service and support for service charge delivery.
• Compile and analyze reporting information.
• Support calculation and allocation of service chargeable expenditure.
• Identify areas to increase efficiency in data collection.
• Monitor and audit data quality.
• Provide key performance statistics for monitoring.
• Maximize recovery of income by ensuring charges are correctly coded.
• Support the building of systems for service charge delivery.
• Review and maintain procedures for service charge allocation.
• Assist with data collection and analysis for annual cycles.
• Support year-end certification and liaise with external auditors.

Skills

Financial skills

Analytical skills

Understanding of service charge management

Organisational skills

Excel proficiency

Attention to detail

Communication skills

Critical thinking

Job description

A leading service charge management firm is seeking a dedicated individual based in Croydon for a full-time role focused on delivering high-quality service to stakeholders. Key responsibilities include providing customer support for service charge delivery, compiling reports, and analyzing financial data. Candidates must possess excellent financial and analytical skills, a strong understanding of service charge management, and proficiency in Excel. This role offers an engaging environment with opportunities to enhance efficiencies in data workflows.