Service Charge Accountant

Hastoe Housing; Greater London; Hybrid; GBP 40,000; Full time

Job summary

A leading housing association is seeking a Service Charge Accountant to ensure accurate and transparent service charge calculations. This role involves producing reports, liaising across departments, and ensuring compliance with legislation. The ideal candidate will have experience in service charge calculation, advanced Excel skills, and strong problem-solving abilities. This hybrid position allows flexibility while contributing to a vital function of the finance team.

Benefits

26 days leave plus bank holidays

Healthcare cash plan

Enhanced pension

Cycle to Work scheme

Employee Assistance Programme

Qualifications

• Experience in service charge calculation and/or data analysis and review.
• Ability to build relationships across the organization.
• Ability to work independently and manage competing priorities.

Responsibilities

• Calculate and produce projected and actual service charges.
• Liaise with Management Accounts and operational teams for cost allocation.
• Perform regular reconciliations of service charge income.
• Conduct service charge reviews for tenants as per legislation.

Skills

Service charge calculation

Data analysis

Excellent Excel skills

Attention to detail

Communication skills

Problem solving

Tools

MS Office

Job description

Service Charge Accountant

Salary: £40,000 pa
Hours: Full time (35 hours)
Location: Hybrid, with minimum one day a week in our Hampton Wick office
Benefits: 26 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

About the role

This role is responsible for reviewing, calculating and accounting for residential service charges across Hastoe’s stock, including homeowners and tenants. This role ensures that our service charges remain accurate and transparent, while driving improvements in internal processes and external communication. The role also ensures compliance with the Rent Standard.

Responsibilities will include:

• Calculating and producing projected and actual service charges for all homeownership properties under a variable service charge, ensuring accuracy and compliance with legislation and lease terms.
• Liaising with Management Accounts and operational teams to ensure costs are correctly allocated at scheme, block and unit level, and reviewed regularly.
• Calculating appropriate management fees as reflected in the service charge.
• Carrying out regular reconciliations of service charge and reserve fund income, monitoring contributions and assess projected works to ensure reserve funds remain adequate.
• Performing service charge reviews for Hastoe tenants in line again with legislation and tenancy agreements.
• Supporting operational teams, including Customer Services, Housing and Home Ownership, by providing data and information for service charge queries.
• Liaising with the Rents Team on the annual rent review to ensure compliance with the Rent Standard.

About you

We are looking for a Service Charge Accountant with experience in service charge calculation and/or data analysis and review, and excellent Excel skills. You will need to be highly organised, able to work independently, build relationships across the organisation and manage competing priorities.

You will also need:

• Advanced skills in MS Office applications.
• Keen attention to detail and an understanding of how to analyse, understand problems, and improve data quality.
• Excellent communication skills and the ability to build strong relationships.
• Strong problem solving skills, determination and attention to detail.
• Experience working to deadlines and maintaining accurate records and transactional data.

A personal note from Morgan Thomas, Head of Finance, your hiring manager

‘This is a great opportunity to drive further improvement in how Hastoe approaches and calculates service charges across our properties, helping to ensure that our service charges are accurate, transparent and offer value for money.’

You will be primarily working within the Finance Team, but will naturally liaise with colleagues throughout the business, ensuring that your work remains varied and interesting.

Benefits provided

Annual Leave: Starting at 26 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

• Flexible working opportunities
• Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
• Discounts for local shops, restaurants and gym membership.
• Cycle to Work and Car Leasing Scheme.
• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• 3 x Life Assurance from day 1, for all pension holders.
• A supportive working environment with ongoing learning and development opportunities.
• Long Service awards.

How to apply

Please send your CV and any supporting statement to [e-mail] by midnight on Tuesday 13 January 2026.

We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early. If you would like to find out more about the role please contact Morgan Thomas, Head of Finance at [e-mail] or for enquiries about the application process please contact the HR Team at [e-mail].

This post is subject to background checks. Follow the link for further information on this: https://www.hastoe.com/background-checks/