Service Advisor – Upsell & Customer Experience Focus

Auto Skills UK; Grays; On-site; GBP 37,000; Full time

Job summary

A car dealership in Grays is seeking an enthusiastic Service Advisor to join their team. The role involves arranging service bookings, ensuring customer satisfaction, and upselling services. Ideal candidates will have prior experience in a similar position and knowledge of DMS systems such as Kerridge, 1 link, or Pinnacle. A full UK driving licence is also required. Competitive salary and on-target earnings up to £37,000 offered.

Qualifications

• Previous experience as a Service Advisor is mandatory.
• Familiarity with Kerridge, 1 link, or Pinnacle systems is required.
• Must have a full manual UK Driving Licence.

Responsibilities

• Arrange service department bookings.
• Ensure efficient workshop loading and meet customer expectations.
• Upsell services and special offers.

Skills

Customer service

Team player

Upselling

DMS system knowledge

Tools

Kerridge

1 link

Pinnacle

Job description

A car dealership in Grays is seeking an enthusiastic Service Advisor to join their team. The role involves arranging service bookings, ensuring customer satisfaction, and upselling services. Ideal candidates will have prior experience in a similar position and knowledge of DMS systems such as Kerridge, 1 link, or Pinnacle. A full UK driving licence is also required. Competitive salary and on-target earnings up to £37,000 offered.