Service Advisor - Birmingham

DAF Trucks UK; Nechells; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading commercial vehicle company is seeking a confident Service Advisor to join their team in Birmingham. The candidate should excel in customer service, manage a busy workload, and ideally have prior experience in the motor trade. Key responsibilities include greeting customers, scheduling services, and handling queries effectively. The role offers a competitive salary and benefits such as 30 days of holiday, sick pay, and employee discounts, making it an exciting opportunity for those passionate about customer care.

Benefits

30 Days Holiday Including 8 Bank Holidays

Company Sick Pay

Pension with contribution

Employee Discounts

Free Eye Tests for VDU Users

Free Flu Jabs

Qualifications

• Previous experience as a Service Advisor Aftersales role within the motor trade is preferred.
• Strong ability to manage a busy workload.
• Full UK driving licence is desirable.

Responsibilities

• Greet customers professionally and act as their main point of contact.
• Book in vehicles for service and repair using internal systems.
• Provide clear explanations of work required, costs, and timescales.
• Monitor job progress to ensure timely completion.

Skills

Excellent customer service

Strong organizational skills

Confident IT user

Communication skills

Job description

We’re looking for a confident, customer-focusedService Advisorto become a key part of our skilled and friendly team at our busy Birmingham site.

If you thrive in a fast-paced environment, enjoy delivering exceptional service, and want to be part of a trusted brand within the commercial vehicle industry, we’d love to hear from you.

Working Hours:Monday to Friday, 7.00 am to 4.30 pm, i.e. 45 hours per week, 30 minutes lunch break (unpaid).

Salary:Negotiable, will be discussed at interview stage

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• Greet customers in a professional, friendly manner and act as the main point of contact throughout their service or repair.
• Book in vehicles for service, repair, and MOT using internal systems.
• Provide clear explanations of work required, costs, and timescales.
• Keep customers updated on progress and communicate any additional work required.
• Handle customer queries and complaints promptly and effectively.
• Prepare accurate job cards and ensure technicians have all required information.
• Monitor job progress and ensure timely completion to meet customer expectations.
• Liaise with the workshop team to schedule workload efficiently.
• Check completed work, raising any issues with the Service Manager.
• Assist with ensuring key steps have been taken to assist with achieving KPIs.

Ideally, we are looking for:

• Previous experience as a Service Advisor Aftersales role within the motor trade (preferred).
• Excellent customer service and communication skills.
• Strong organisational skills and ability to manage a busy workload.
• Confident IT user
• Full UK driving licence (Desirable).

In return we’ll offer:

As a permanent Greenhous employee, you will be entitled to:

• 30 Days Holiday Including 8 Bank Holidays
• Company Sick Pay That Increases With Length Of Service
• Pension With Greenhous Contribution
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• Qualified Mental Health First Aiders
• Free Will Writing Service
• Free Mortgage Advice Service
• Free Eye Tests For VDU Users
• Free Flu Jabs If You Are Ineligible Through The NHS
• On-Site Parking (Site Specific)
• Cycle To Work Scheme
• Period Positive Workplace
• EAP – Employee Assistance Program

Who are we:

Greenhousis firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.

Address Wainwright Street, Birmingham, West Midlands, B6 5TG

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