Service Advisor

KPI People Ltd; Twickenham; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading automotive service provider in Twickenham is seeking a Service Advisor to join their Aftersales team. You will meet customers, explain services, and manage invoicing during a standard workweek. Candidates should have a minimum of 12 months of experience in the motor trade as well as a full UK driving licence. The role offers a competitive salary up to £32,000 plus excellent on-target earnings and benefits.

Benefits

Competitive salary

Great Benefits Package

Qualifications

• 12 months Motor Trade Service Advisor experience required.
• Experience in a franchised dealership is desirable.
• Full UK Driving Licence is essential.

Responsibilities

• Meet and greet customers.
• Explain work to be carried out on vehicles.
• Handle invoicing and payment.
• Ensure all warranty paperwork is completed.

Skills

Motor Trade Service Advisor experience

Customer service skills

Full UK Driving Licence

Tools

Kerridge

Pinnacle

Job description

Overview

Service Advisor - Twickenham - Basic Salary - £28,000 - £32,000 - OTE - £40,000 - £45,000 uncapped - Great Benefits Package

Our client, a busy franchised main dealership in Twickenham has the requirement for a Service Advisor to join their successful Aftersales team.

Responsibilities

• Meet and Greet Customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements:

• 12 months Motor Trade Service Advisor experience
• Or Senior roles available for any accredited Service Advisors
• Full UK Driving Licence

Desirable Requirements:

• Franchised Dealership Experience
• Kerridge or Pinnacle Expereince

Remuneration & Benefits

• Basic Salary of £28,000 - £32,000 depending on experience
• On Target Earnings of £40,000 - £45,000 depending on experience
• Great Benefits Package

Working Hours

Monday to Friday 8am - 6pm; Saturday Mornings on a Rota