Service Advisor

The Solution Auto; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading motor dealership in Manchester is looking for an experienced Service Advisor to join their team. This role entails being the first point of contact for customers, managing service and repair requests, and ensuring the best customer experience. Candidates should have strong customer service skills and experience in a similar role. The position offers a salary up to £29,250 with a bonus potential of £3,500.

Qualifications

• Experience in a Service Advisor role, preferably within a prestige dealership.
• Strong customer service skills are essential.
• Demonstrated ability to follow up and upsell services.

Responsibilities

• Act as the first point of contact for customers in the Aftersales department.
• Handle customer requirements for service and repair work efficiently.
• Provide exceptional levels of customer service.
• Promote additional products and services.

Skills

Customer service skills

Upselling abilities

Job description

Service Advisor

Franchised Motor Dealership - Manchester

Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join their team.

Salary : Basic up to £29,250 | Bonus : £3,500

Hours: Monday to Friday 8.00am - 6.00pm | Saturdays 8.30am - 12.30pm (1 in 4)

As a Service Advisor you will be the first point of contact for customers in the Aftersales department, checking vehicles in and out, liaising with customers to ensure the best possible customer experience and securing future work as necessary.

Responsibilities:

• Dealing with customers' requirements for service and repair work efficiently and courteously.
• Carrying out systematic follow‑up, up‑sell and prospecting activities to maintain and build the volume of work for the service department.
• Delivering exceptional levels of customer service.
• Promoting additional products and services in collaboration with the Workshop Controller and Service Manager.

Requirements:

• Experience in the role, ideally within a prestige dealership.
• Strong customer service skills.
• Ability to follow up and upsell services.

If this sounds like you, we would love to hear from you; please apply with an up‑to‑date CV and we will be in touch to discuss your application further.

Who are you applying to?

The Solution Automotive Recruitment has been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country. If you are a skilled and experienced automotive candidate, we want to hear from you and rest assured you'll be dealing with a person, not just a consultant.