Service Advisor

autoskills-uk; Hertsmere; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading automotive service provider in the UK is seeking an experienced Service Advisor to manage customer service bookings and enhance customer satisfaction. This role involves directly interacting with clients, addressing complaints, and promoting additional services. Successful candidates will possess previous experience in a similar position, strong communication skills, and a full UK driving licence. The position offers a basic salary of £28,000 with an OTE of £38,000, all in a vibrant and busy service environment.

Qualifications

• Must have previous experience as a Service Advisor.
• Full clean UK Driving Licence required.
• Must be presentable and professionally dressed.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading while attending to customer requirements.
• Meet and greet service customers and identify their service needs.
• Update customers with technical issues.
• Deal with complaints.
• Seize opportunities for up selling products.

Skills

Customer service focus

Confidence in up selling

Ability to thrive in a busy environment

Tools

Kerridge

1 link

Pinnacle systems

Job description

SERVICE ADVISOR

Basic Salary - £28,000

OTE - £38,000

Location - Watford

Vacancy to be filled by an experienced Service Advisor with a flexible and can‑do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements.
• Updating customers with technical issues.
• Dealing with complaints.
• Seize opportunities for up selling products.

Skills and Qualifications of a Service Advisor

• Must have previous experience as a Service Advisor.
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
• Must be money motivated with confidence in up selling.
• Must be fully customer focused, presentable and professionally dressed.
• Ability to thrive within a busy service department.
• Full clean UK Driving Licence.

Please contact Kelsey White @ Auto Skills and quote job number: 45385