Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Gorleston-on-Sea; On-site; GBP 30,000; Full time

Job summary

A leading automotive recruitment consultancy in the UK is seeking a Service Advisor for their dealership in Great Yarmouth. The role involves managing customer service, bookings, and upselling products. Candidates should have experience in a similar position and strong communication skills. This is a full-time permanent position offering a basic salary of up to £30,000 plus bonuses and additional benefits such as career progression and staff discounts.

Benefits

Up to £30,000 basic + bonus scheme

Training and career progression

Staff discounts on cars, service, and parts

Pension scheme and company benefits

Friendly, supportive dealership team

Qualifications

• Previous experience as a Service Advisor in a car dealership or motor trade environment.
• Ability to upsell products and meet targets.
• Good organizational and IT skills (DMS experience an advantage).

Responsibilities

• Meet and greet service customers in the dealership.
• Manage bookings, job cards, and workshop scheduling.
• Deliver outstanding customer service to increase retention.

Skills

Communication skills

Customer service

Upselling

Organizational skills

IT skills

Tools

DMS

Job description

Service Advisor – Car Dealership
Great Yarmouth
Up to £30,000 basic + bonus
Full-time | Permanent | Mon–Fri (8am–6pm) + 1 in 4 Saturdays

The Role

We’re looking for a Service Advisor to join a busy car dealership in Great Yarmouth. You’ll be the key link between customers and the workshop, delivering excellent service and ensuring a smooth customer journey from booking to handover.

Duties

• Meet and greet service customers in the dealership
• Manage bookings, job cards, and workshop scheduling
• Upsell service plans, products, and accessories
• Keep customers updated on progress, costs, and approvals
• Ensure a professional handover on completion of work
• Deliver outstanding customer service to increase retention

Requirements

• Previous experience as a Service Advisor in a car dealership or motor trade environment
• Strong communication and customer-facing skills
• Ability to upsell products and meet targets
• Good organisational and IT skills (DMS experience an advantage)
• Full UK Driving Licence preferred

Benefits

• Up to £30,000 basic + bonus scheme
• Training and career progression with a franchised dealership
• Staff discounts on cars, service, and parts
• Pension scheme and company benefits
• Friendly, supportive dealership team

Apply today to join a leading car dealership in Great Yarmouth as a Service Advisor.