Service Advisor

Jago Consultants; East Finchley; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading prestige car dealership in East Finchley is seeking an experienced Service Advisor to join their growing team. You will be responsible for customer interactions, vehicle bookings, and providing outstanding customer service. Ideal candidates will have prior automotive experience, strong communication skills, and a full driving license. Join us to work with an exciting product in a supportive team environment.

Qualifications

• Previous experience in a similar role.
• Full driving license.
• Main Dealer Experience preferred.

Responsibilities

• Meeting and greeting customers in a friendly manner.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop for vehicle progress.
• Providing exceptional customer service.
• Maintaining product knowledge and undergoing training.
• Adopting a sales approach for upselling.

Skills

Customer service skills

Strong teamwork skills

Professional communication skills

Ability to meet deadlines

Job description

Overview

I am working with a Prestige Car Dealership in South Hampstead who are currently looking for a Service Advisor to join their growing team.

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service?

About the position

The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect our new Audi Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license.
• Main Dealer Experience preferred.

Salary Package £27k Basic OTE £35k

Hours: Mon to Fri 8am to 6pm and Alternative Saturdays

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