Service Advisor

ACS Automotive Recruitment; Cambourne; On-site; GBP 31,000 - 40,000; Full time

Job summary

A leading automotive recruitment agency is seeking a Service Advisor in Cambridge. You will handle customer inquiries professionally, manage vehicle bookings, and ensure customer satisfaction through technical expertise and excellent interpersonal skills. The role offers a competitive basic salary of £31k with OTE of £40k, full-time hours from Monday to Friday, and occasional Saturdays.

Qualifications

• Proven experience working in a busy dealership as a Service Advisor or relevant customer service experience.
• Technical skills and experience are essential.
• Ability to build rapport and create lasting relationships with customers.

Responsibilities

• Advising on technical queries or issues.
• Dealing with customers in a professional manner.
• Booking vehicles into the department for work.
• Informing customers of their vehicle's progress.
• Cross selling repairs and parts.
• Finalising invoices upon completion.

Skills

Customer service skills

Technical skills and experience

Interpersonal skills

Organisational skills

Communication skills

Job description

Overview

Service Advisor

£31k basic with £40k OTE

Location: Cambridge

Permanent/Full Time

Working Hours: Monday to Friday (8am–6pm) / 1 in 3 Saturdays (8.30am–1pm)

Our client, a Motor Trade main dealer group in the Cambridge area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more please contact us today!

Responsibilities

Responsibilities

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill

Your Background & Skill

• Proven experience working in a busy and demanding dealership, as a Service Advisor OR someone who has stand-out customer service skills and experience.
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

Application

Application

For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.