Service Advisor

ACS Automotive Recruitment; Basingstoke; On-site; GBP 35,000; Full time

Job summary

A leading car dealership in Basingstoke is seeking a Service Advisor to manage customer interactions and bookings. The ideal candidate has prior experience in a dealership, strong communication skills, and the ability to upsell products. This full-time role offers a competitive salary up to £35,000, a bonus scheme, and opportunities for career advancement in a supportive environment.

Benefits

Training and career progression

Pension scheme

Company benefits

Friendly dealership team

Qualifications

• Previous experience as a Service Advisor in a car dealership or motor trade environment.
• Strong communication and customer-facing skills.
• Ability to upsell products and meet targets.
• Good organizational and IT skills.

Responsibilities

• Meet and greet service customers in the dealership.
• Manage bookings, job cards, and workshop scheduling.
• Upsell service plans, products, and accessories.
• Keep customers updated on progress, costs, and approvals.
• Ensure a professional handover on completion of work.
• Deliver outstanding customer service.

Skills

Communication skills

Customer-facing skills

Organizational skills

IT skills

Sales skills

Job description

Overview

Service Advisor - Car Dealership | Basingstoke

Up to £35,000 basic, OTE £40,000

Full-time | Permanent | Monday - Friday 07:30/08:00 - 17:30/18:00, 1 in 4 Saturdays 08:00 - 14:00

Responsibilities

• Meet and greet service customers in the dealership
• Manage bookings, job cards, and workshop scheduling
• Upsell service plans, products, and accessories
• Keep customers updated on progress, costs, and approvals
• Ensure a professional handover on completion of work
• Deliver outstanding customer service to increase retention

Requirements

• Previous experience as a Service Advisor in a car dealership or motor trade environment
• Strong communication and customer-facing skills
• Ability to upsell products and meet targets
• Good organisational and IT skills (DMS experience an advantage)
• Full UK Driving Licence preferred

Benefits

• Up to £35,000 basic + bonus scheme
• Training and career progression with a franchised dealership
• Pension scheme and company benefits
• Friendly, supportive dealership team

Apply today to join a leading car dealership in Basingstoke as a Service Advisor.

Here at ACS Automotive Recruitment we are recruiting across the UK for roles including Senior Service Advisors, Warranty Administrators, Service Administrators, Aftersales Advisors, Customer Service Advisors, Assistant Service Managers, and Aftersales Executives