Senior User Researcher - Public Services

Cognizant Technology Solutions; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global professional services company is seeking a Senior User Researcher to influence the design of digital services for the UK Government. You will lead research projects, utilizing both qualitative and quantitative methods to derive actionable insights. Ideal candidates will have government experience and a strong background in user research, mentoring junior researchers, and collaborating in agile teams. Join us to help shape the future of public services through innovative digital transformation.

Benefits

Energetic and collaborative workplace

Supportive community

Opportunity for career growth

Qualifications

• Strong background in government digital projects, ideally with hands-on GDS experience.
• Extensive practical experience in usability testing and audience modelling.
• Proven ability to mentor others and work closely with teams.

Responsibilities

• Drive user research projects, delivering actionable insights.
• Use qualitative and quantitative methods to uncover user needs.
• Analyze findings and translate insights into design recommendations.
• Support junior researchers and foster a collaborative culture.
• Thrive in a fast-paced, agile environment.

Skills

Government Experience

Research Expertise in qualitative and quantitative methods

Collaboration with Service Design and Data Science teams

Agile Mindset

Job description

A leading global professional services company is seeking a Senior User Researcher to influence the design of digital services for the UK Government. You will lead research projects, utilizing both qualitative and quantitative methods to derive actionable insights. Ideal candidates will have government experience and a strong background in user research, mentoring junior researchers, and collaborating in agile teams. Join us to help shape the future of public services through innovative digital transformation.