Senior User Researcher

Cognizant Technology Solutions; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global professional services company is seeking a Senior User Researcher to influence the design of digital services for the UK Government. You will lead research projects, utilizing both qualitative and quantitative methods to derive actionable insights. Ideal candidates will have government experience and a strong background in user research, mentoring junior researchers, and collaborating in agile teams. Join us to help shape the future of public services through innovative digital transformation.

Benefits

Energetic and collaborative workplace

Supportive community

Opportunity for career growth

Qualifications

• Strong background in government digital projects, ideally with hands-on GDS experience.
• Extensive practical experience in usability testing and audience modelling.
• Proven ability to mentor others and work closely with teams.

Responsibilities

• Drive user research projects, delivering actionable insights.
• Use qualitative and quantitative methods to uncover user needs.
• Analyze findings and translate insights into design recommendations.
• Support junior researchers and foster a collaborative culture.
• Thrive in a fast-paced, agile environment.

Skills

Government Experience

Research Expertise in qualitative and quantitative methods

Collaboration with Service Design and Data Science teams

Agile Mindset

Job description

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Senior User Researcher

Location: London, UK

Are you ready to make a real difference in the lives of millions? Join us as a Senior User Researcher and help shape the future of public services through innovative digital transformation for the UK Government.

Why This Role Is Exciting

• Impact at Scale: Your research will directly influence the design and delivery of digital services that touch millions of citizens, improving how government interacts with the public.
• Flagship Projects: Work on high-profile initiatives, collaborating with multidisciplinary teams to solve complex challenges.
• GDS Methodology: Be at the forefront of government digital standards, applying GDS principles to ensure services are user‑centric, accessible, and effective.

What You'll Do:

• Lead Research: Drive user research projects, partnering with Designers, Developers, Analysts, and Service Design/Data Science teams to deliver actionable insights.
• Innovate & Experiment: Use a full range of qualitative and quantitative methods‑guerrilla testing, workshops, persona creation, card sorting‑to uncover user needs and test new ideas.
• Shape Strategy: Devise research strategies, analyze findings, and translate insights into recommendations that guide service design and development.
• Mentor & Collaborate: Support junior researchers, foster a collaborative team culture, and champion the integration of user insights throughout the design process.
• Agile Environment: Thrive in a fast‑paced, agile setting where creativity, initiative, and resourcefulness are valued.

What We're Looking For:

• Government Experience: Strong background in government digital projects, ideally with hands‑on GDS experience.
• Research Expertise: Extensive practical experience in qualitative and quantitative research, usability testing, and audience modelling.
• Collaboration: Proven ability to work closely with Service Design and Data Science teams, and to mentor others.
• Agile Mindset: Comfortable working in agile teams, adapting to change, and driving continuous improvement.

Ready to deliver digital services that matter? Apply now and help us build the future of government, one user insight at a time.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry‑based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ‑100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.