Senior Training & Onboarding Specialist

Teleperformance SE; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading global consultancy is seeking an experienced Training Manager in Northampton to facilitate and improve training programs for new hires and existing staff. The ideal candidate will have over 2 years' experience in a training role, strong communication and analytical skills, and a proven ability to work in a fast-paced environment. Responsibilities include the design and delivery of training sessions, monitoring trainee progress, and collaborating with stakeholders to enhance training effectiveness. Competitive salary and comprehensive support for career development are offered.

Qualifications

• 2+ years of experience in a training role in a technical support or client care operation.
• Good knowledge of Quality/Process Improvement techniques.
• High level of energy, drive, enthusiasm, initiative and commitment.

Responsibilities

• Facilitate training and provide refresher training for new hires.
• Ensure training solutions are structured and clear.
• Monitor and review the progress of trainees.
• Analyze training needs and develop improvement strategies.
• Collaborate with Business Partners on training content updates.

Skills

Training facilitation

Communication skills

Performance improvement

Cross-functional collaboration

Quality/process improvement techniques

Analytical skills

Adaptability

Job description

A leading global consultancy is seeking an experienced Training Manager in Northampton to facilitate and improve training programs for new hires and existing staff. The ideal candidate will have over 2 years' experience in a training role, strong communication and analytical skills, and a proven ability to work in a fast-paced environment. Responsibilities include the design and delivery of training sessions, monitoring trainee progress, and collaborating with stakeholders to enhance training effectiveness. Competitive salary and comprehensive support for career development are offered.