Senior Tooling Consultant

Mozaic; Bristol; On-site; GBP 100,000 - 125,000; Full time

Job summary

A digital transformation consultancy in the UK is seeking an experienced ITSM Consultant to support and develop ITSM tools like ServiceNow. The successful candidate will have strong consulting skills, experience in agile methodologies, and a solid understanding of ITIL concepts. This role requires effective stakeholder engagement and the ability to deliver complex installations. The company values diversity and offers a supportive workplace culture. Interested candidates should send their CV to the provided email.

Benefits

Competitive reward package

Collaborative culture

Career development opportunities

Qualifications

• Experience in ServiceNow or similar ITSM tools.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment.
• Experience working in an agile environment.

Responsibilities

• Support, installation, maintenance and development of ITSM tools.
• Configuration and customisation of service management solutions.
• Engagement with project stakeholders to ensure requirements are met.

Skills

ServiceNow

Consulting skills

Stakeholder management

Expert-level troubleshooting

Integration skills (SOAP, REST)

ITIL concepts understanding

Education

ITIL v3 foundation certification

Job description

The Company

Mozaic is an innovative and growing Digital Transformation consultancy. We work with large organisations, to assess and transform their digital operations. We have an outstanding reputation, and our customer base includes household names across industries including Financial Services, Government and Defence.

Background & Experience

• Experienced in either ServiceNow, Halo or similar.
• Excellent consulting, stakeholder management; strong verbal and written communication
• Expert level support, installation, maintenance and development experience (UI forms, notifications, fields, workflows and JavaScript (both client and server)
• Expert level Configuration and customisation experience
• Expert level troubleshooting
• Experience in working as part of a development team, as well as working on your own to deliver complex installations of the toolkit
• Strong understanding of ITIL concepts including process knowledge in all service lifecycles
• Experience with integrating ITSM tools with external interfaces
• Experience with infrastructure and application discovery tools.
• Strong understanding of Event Mgmt. and prior experience of integration with Monitoring solutions
• Comprehensive knowledge of problem analysis, structured analysis and design and programming techniques.
• Strong understanding and experience in Integrations including SOAP and REST bases APIs

Other specifications :

• You will need to evidence relevant work through explicit references and examples
• Experience of working in an agile environment
• ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified
• Good Project and customer engagement skills;
• Effective in a team environment;
• Able to work to tight deadlines
• SC cleared or willing to be cleared

Mozaic’s Commitment to Diversity and Inclusion

Mozaic-Services Limited is dedicated to encouraging a supportive and inclusive culture amongst its workforce. Our aim is to ensure that all Employees, Associates and job applicants are given equal opportunity and that our organisation is representative of all sections of society.

Reward Package

We offer a competitive reward package, collaborative culture and fulfilling client engagements that will help you develop your career.

If you are interested, please send your CV with a brief covering email to [e-mail]