Senior Technician

Renault UK; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Renault UK is seeking a Senior Technician to join their team in Northampton. The role involves diagnosing, repairing, and servicing Renault vehicles using the latest technology, while ensuring excellent customer service. Candidates should be qualified technicians with a focus on quality and customer satisfaction.

Qualifications

• Experienced technician with relevant qualification in automotive.
• Strong communication skills for explaining technical details.
• Passionate about the automotive industry and ongoing technical development.

Responsibilities

• Undertake repairs and servicing of Renault vehicles according to technical standards.
• Conduct full examinations and identify defects during road tests.
• Provide customer service, discussing technical issues as needed.

Skills

Communication

Technical competence

Teamwork

Customer focus

Quality focus

Education

IMI/City & Guilds qualification

Job description

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We are looking for a Senior Tech to join our team!

As a Renault Dealer, we ensure that no-one is better qualified to look after our vehicles. We invest in continued training to manufacturer standards and have access to regular support and technical information.

Within the dealership, we utilise the latest diagnostic technology, tools, and best practice processes so you can offer our customers the very best assistance with their service or repair. You will be responsible for the diagnosis, repair, and service of the full range of Renault vehicles.

Key Duties:

• Undertake the timely repair and servicing of customer vehicles in accordance with the brand's technical standards.
• Conduct full examinations of vehicles and identify non-routine defects or additional faults either in the workshop or during road tests.
• Undertake Electronic Vehicle Health Checks.
• Undertake vehicle road testing for diagnosis and to test repairs.
• Work closely with the service team and ensure they are kept informed of the progress of work on customer vehicles and are fully briefed on work completed. Discuss technical issues/works with customers when requested.
• Provide a knowledgeable, courteous, responsive, and efficient service to all workshop customers, personifying the brand.
• Obtain appropriate authorization if additional work is required on a vehicle.
• Build and maintain a high level of technical competence for diagnosing and servicing vehicles and utilise regular training and support information provided by Renault.
• Offer technical advice and support to workshop apprentices when requested by a Master Technician.
• Be open to trying new methods of work designed to improve efficiency.

Person Requirements

• You will need to be an experienced technician with a relevant formal qualification (IMI/City & Guilds).
• Possess good communication skills with the ability to explain technical information to colleagues and customers accurately and concisely.
• Passionate about the industry, and committed to the development of your technical knowledge and skills.
• Customer-focused, able to keep customers' experience and safety in mind throughout the service or diagnosis and repair.
• Team player, assist other technicians when the workshop is under pressure, and take ownership of any safety issues you identify in the workshop.
• Thorough and able to work with defined processes and guidelines.
• Quality-focused with a first-time fix mentality.