Senior Technical Support Engineer (Football)

Chelsea FC; Cobham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prominent football organization is seeking a Senior Technical Support Engineer to oversee Technology Support operations at its training ground in Cobham. This role demands extensive Mac expertise and experience in sports technology to support and maintain high-performance systems. Key responsibilities include managing technical issue escalations, providing operational support during match days, and enhancing service delivery in a collaborative atmosphere. Ideal candidates thrive under pressure and have proven IT service delivery experience, ensuring outstanding support for all local systems and users.

Benefits

25 days annual leave plus Bank Holidays

Pension Contribution (5%)

Life Assurance (4× base salary)

Private healthcare through Vitality

Cycle to Work scheme

Chelsea Ticket Membership Program

Free staff lunches

Discount on club products

Employee Assistance Program

Qualifications

• Experience in a similar role leading IT service delivery.
• Strong grasp of core IT infrastructure and performance technologies.
• Proven experience in a high-pressure environment.

Responsibilities

• Lead all Technology Support operations at the Training Ground.
• Be a senior escalation point for technical issues.
• Maintain and troubleshoot Football Performance systems.
• Coordinate and support matchday and training session tech requirements.
• Manage incident and request tickets to resolution.

Skills

Mac expertise

Hands-on experience with performance technology

Positive mindset

Collaborative spirit

Calm under pressure

Education

Experience in IT service delivery

Tools

Cisco/Meraki

Microsoft 365

Intune

Azure

Catapult

Hudl

Job description

JOB TITLE: Senior Technical Support Engineer (Football)

LOCATION: Chelsea FC Training Ground, Cobham with travel as per requirements

DEPARTMENT: Technology

CONTRACT: Permanent, Full Time

Closing date: 8th January

We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

Job Opportunity

We’re looking for an exceptional Senior Technical Support Engineer to take the lead on all Technology Support operations at our state‑of‑the‑art Training Ground in Cobham. Reporting directly to the Technology Services Manager, you’ll be the go‑to expert for all local systems and users, keeping everything running smoothly in a fast‑paced, high‑performance football environment.

This role goes far beyond traditional IT support. You’ll bring deep Mac expertise, hands‑on experience with sport specific performance technology, the confidence to operate at a level where expectations are high and reliability is essential. From day‑to‑day operational support to specialist technical problem solving, you’ll play a key role in ensuring our Technology Services are consistently second to none.

Key Responsibilities

• You will be a senior escalation point for all technical issues, from end‑user environments to networking and cloud services. This role is pivotal in maintaining operational excellence and driving continuous improvement.
• The role involves regular liaison with key stakeholders, building rapport with those at the heart of the club, inviting feedback and using this to ensure a best‑in‑class technology service is consistently being delivered.
• This is a ‘5 in 7’ role, meaning you will work any 5 days out of 7. Matchday and training session support is a core part of this role, requiring flexibility in working hours.
• You will support all desktop, laptop and mobile devices across Mac and Windows environments.
• You will maintain and troubleshoot Football Performance systems including GPS, video capture, analysis software, and data syncing tools.
• You will provide support across football spaces including training pitches, coaching rooms, meeting spaces, and analysis suites.
• You will coordinate and support matchday and training session tech requirements on‑site at the Training Ground.
• You will manage incident and request tickets to resolution, maintaining high service standards.
• You will have oversight of your team’s performance metrics and KPI’s, assisting the Technology Services Manager with regular reporting, Problem & Trend analysis, and Continual Service Improvement.
• You will manage the on‑site rota, ensuring adequate cover is provided according to the football schedule.
• You will also be expected to work some matchdays at Stamford Bridge on a rotating basis as required.
• You will assist in asset tracking, hardware deployment, and lifecycle management.

What you will bring to the role

You’ll bring proven experience from a similar role where you’ve successfully led IT service delivery in a fast‑moving, high‑pressure environment ideally within sport. You’ll have a strong grasp of core IT infrastructure as well as the specialist technologies that power elite performance environments.

Above all, you’ll approach challenges with a positive mindset, a collaborative spirit, and the ability to stay calm and effective under pressure.

You’ll be confident supporting both day‑to‑day IT systems and the performance, medical, and operational technologies that keep a modern training facility running at its best. This includes:

Core IT Infrastructure

• Wi‑Fi and network technologies (Cisco/Meraki)
• Microsoft 365 (Outlook, Teams, SharePoint)
• Device management platforms (Intune, Jamf)
• Servers and cloud storage (Azure, NAS)
• IP telephony and VoIP systems
• AV solutions (meeting rooms, press facilities, IPTV)
• CCTV and access control systems
• Cyber security tools (Defender, encryption, MFA)

Sport Performance Technology

• GPS tracking systems (Catapult, Statsports)
• Video analysis platforms (Hudl, Wyscout, SBG, Fulcrum)
• IP camera systems (Veostream, Bosch, Hikvision)
• Performance data platforms (TeamWorks ARMS, Kitman Labs)
• Tracking systems (TRACAB, Second Spectrum)
• Force plates and muscle testing equipment (VALD, NordBord)
• Athlete management and injury tracking systems

Benefits

• 25 days annual leave (+ Bank Holidays). After three years’ service, AL days increase to 28.
• Pension Contribution (5%)
• Life Assurance (4 × base salary)
• Private healthcare through Vitality
• C2W (Cycle to Work scheme)
• Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the match
• Free staff lunches at Cobham Training Ground and Stamford Bridge (Mon‑Fri)
• Discount on club and club‑affiliated products (Megastore, Nike 25 % discount, Stadium Tours, onsite bar/restaurant etc)
• Employee Assistance Program, Mental Health first aiders and a strong well‑being community

Our commitment to Equality, Diversity and Inclusion

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well‑being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.