Senior Support Manager (L2) — CRM & API Solutions

Madfish; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An international IT company is seeking a Business Analyst to collect and analyze client requirements, create technical specifications, and manage integration projects. The ideal candidate should have strong knowledge of BPMN, UML, and SQL. The role offers a competitive salary, opportunities for professional growth, and a flexible working schedule (remote/hybrid/office). Benefits include paid vacation, sick leave compensation, and corporate English classes.

Benefits

Paid annual leave

Bonuses for sports/training/health

Comfortable office near subway

Qualifications

• Proven experience in forming technical assignments for software development.
• Ability to manage integration projects and coordinate with teams.
• Experience in optimizing and analyzing SQL queries for database efficiency.

Responsibilities

• Collect, analyze, and document business requirements.
• Write technical specifications for software functionality development or modifications.
• Verify compliance of implemented functionality with declared requirements and quality standards.

Skills

Knowledge of Use Cases and User Stories

Experience in creating technical assignments

Knowledge of BPMN and UML

SQL query writing

Experience with data exchange methods using API

Understanding of CRM systems

Excellent communication skills

Education

Technical education (higher/uncompleted)

Job description

An international IT company is seeking a Business Analyst to collect and analyze client requirements, create technical specifications, and manage integration projects. The ideal candidate should have strong knowledge of BPMN, UML, and SQL. The role offers a competitive salary, opportunities for professional growth, and a flexible working schedule (remote/hybrid/office). Benefits include paid vacation, sick leave compensation, and corporate English classes.