Senior Supervisor

MGroup Water; Wales; On-site; GBP 40,000 - 55,000; Full time

Job summary

A utility services provider in Wales is seeking a Senior Supervisor to manage operational workstreams and lead Field Supervisors. The ideal candidate has over 5 years experience in supervisory roles, ensuring safety and customer satisfaction while driving performance and continuous improvement. Excellent communication and operational expertise are essential, as well as a commitment to Health and Safety standards. This role offers a supportive environment with development opportunities.

Benefits

Matched pension scheme

Private health care

25 days annual leave

Qualifications

• 5+ years in a Supervisory or Senior Supervisory role in utility/field service.
• Track record of leading teams to achieve operational targets.
• Strong understanding of field service operations and logistics.

Responsibilities

• Manage and coach a team of Field Supervisors.
• Drive performance and resolve complex issues.
• Conduct site audits and maintain quality standards.

Skills

Leadership

Operational expertise

Financial analysis

Health and Safety knowledge

Communication skills

Job description

About the Role

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure.

What will you be doing?

You’ll be a proactive and experienced Senior Supervisor working on key operational workstreams including Private Leakage, Lead Renewal, New Connections, and Reactive Metering. You’ll manage and coach a team of Field Supervisors, ensuring safe, efficient delivery and exceptional customer service. Acting as the area expert and escalation point for complex issues, you’ll drive performance, resolve challenges, and promote a high‑performance culture.

You’ll champion Health, Safety, and Environment (HSE) standards, conduct site audits, and maintain high workmanship quality. Commercially minded, you’ll monitor financial performance, optimise resource use, and identify opportunities for cost efficiencies. Regular one‑to‑one and team meetings will support development, set clear objectives, and ensure compliance.

This role requires strong leadership, operational expertise, and a passion for continuous improvement. You’ll track key metrics including CSAT and Net Promoter Score, using feedback to enhance service delivery. You’ll also handle escalated customer complaints professionally, ensuring swift resolution and satisfaction.

What you’ll bring

• Proven experience (5+ years) in a Supervisory or Senior Supervisory role, preferably within a utility, field service, or technically complex operations environment.
• Demonstrable track record of leading and developing teams to achieve demanding operational and commercial targets.
• Strong understanding of field service operations, scheduling, and logistics. Experience with the specific work streams (Leakage, New Connections, Metering) is highly desirable.
• Excellent Health and Safety knowledge and a personal commitment to safe working practices.
• Strong commercial awareness with the ability to analyse financial data (e.g., Cost Value Reports) and use it to drive business decisions.
• Exceptional communication, influencing, and interpersonal skills, with the ability to engage effectively with field teams, senior management, and customers.

Benefits

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice salary sacrifice EV/Hybrid car scheme
• Private health care for you
• Health Care Cash Plan for medical expenses such as dental, eyecare and physiotherapy
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!

About M Group

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Development opportunities

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

Notice

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

Background checks

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.