Senior Service Advisor in Dungannon

Haughey Recruitment; Dungannon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-owned automotive business in Dungannon is seeking a Senior Service Advisor to enhance customer service. The role focuses on managing customer inquiries and updating them about their vehicle's progress after service. Ideal candidates will have strong communication skills, a professional manner, and a full driving license. This position is essential for maintaining the company's high standards in customer satisfaction.

Qualifications

• Excellent communication skills required.
• Friendly and professional telephone and personal manner essential.
• Desire to deliver 100% customer satisfaction needed.
• Full driving license is mandatory.

Responsibilities

• Provide exceptional customer service in a busy service environment.
• Handle customer enquiries both face to face and over the phone.
• Liaise with the workshop and keep customers updated.

Skills

Excellent communication skills

Friendly and professional manner

Teamwork

Time management

Tools

Microsoft Office

Excel

Outlook

Job description

Overview

Job: Senior Service Advisor in Dungannon

Industry: Motor industry

Our established client are a recognised second generation family business with a reputation for excellent customer service and their ability to supply a wide range of vehicles. They are currently recruiting for a Senior Service Advisor to provide a first class after sales experience to their customers. Reporting to the Service Manager, the successful candidate will play a key role in handling customer enquiries face to face and on the phone, and liaise with the workshop to ensure our customers are kept up to date and communicate the work that has been completed on their vehicle.

Responsibilities

• Working in a busy service environment within the motor industry
• Use of Microsoft Oce, Excel & Outlook and comfortable learning new computer software and packages
• Working to deadlines
• Working as part of a team & building relationships

Personal specification

• Excellent communication skills
• Friendly and professional telephone & personal manner
• A desire to deliver 100% Customer Satisfaction
• Full driving license

For more information on this Senior Service Advisor in Dungannon opportunity please contact Garrett Haughey on 02887440033 or email [e-mail]