Senior Sales Associate (Keyholder)

Reiss Limited; Kingston; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading luxury fashion retailer in Kingston is seeking a Senior Sales Associate to support store operations and motivate team members. You will deliver exceptional customer service, assist in store openings and closings, and inspire the team to exceed sales targets. The ideal candidate has excellent communication skills, organizational abilities, and a passion for customer interaction. Benefits include a generous employee discount, seasonal business wear allowance, and career development opportunities.

Benefits

Seasonal business wear allowance

Generous employee discount

Rewarding commission structure

Health support through medical cash plan

Fitness discounts

Enhanced parental pay

23 days annual leave, increasing to 25 days after 2 years’ service

Employee referral scheme

Career development opportunities

Qualifications

• A passion for premium or luxury products.
• Ability to see things through the customer’s eyes.
• Good written and verbal communication skills.

Responsibilities

• Deliver exceptional customer service experience.
• Support the opening and closing of the store.
• Inspire the team to meet sales targets.
• Delegate duties to ensure tasks are completed to high standards.
• Assist management in leading to meet KPIs.

Skills

Excellent customer service skills

Excellent communication and interpersonal skills

Flexibility and ability to adapt

Organisational and decision-making skills

Ability to work in a fast-paced environment

Team player

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our store in Kingstonas our Senior Sales Associate on a permanent basis. You’ll be responsible for supporting the day-to-day running of the store and motivating team members to ensure all sales and operational goals are met and exceeded.

What you’ll be doing

• Delivering an exceptional customer service experience

• Supporting the opening and closing of the store

• Inspiring the team to ensure sales targets are continuously met

• Delegating duties and responsibilities to sales team ensuring they deliver and complete to the highest standard in a timely manner

• Assisting the management team in leading the team to meet KPIs for the store

What you’ll ideally bring to the role

• A passion for premium or luxury product helps, but we’re open to all customer-facing backgrounds

• Be able to see things through the customer’s eyes

• Excellent customer service skills

• Flexibility and ability to adapt to changing priorities

• Ability to work in a fast-paced retail environment

• Have excellent communication and interpersonal skills

• Have excellent organisational and decision-making skills

• Be a team player

• Good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance

• Generous employee discount

• Rewarding commission structure

• Wellbeing and financial support through our Employee Assistance Programme

• Low monthly cost health support through our medical cash plan

• Fitness discounts

• Family friendly policies including enhanced parental pay

• 23 days annual leave, increasing to 25 days after 2 years’ service

• Employee referral scheme

• Career development opportunities

Apply now to start your story at Reiss…

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people will not apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.