Senior Risk, Control and Governance Manager

Bupa Occupational Health; Staines-upon-Thames; On-site; GBP 66,000 - 84,000; Full time

Job summary

A leading health insurance provider in the UK is seeking a Senior Risk Control and Governance Manager. In this hybrid role, you will drive the implementation of risk frameworks and manage incidents, ensuring compliance with FCA and CQC standards. The position requires a strong background in operational risk governance and incident management, alongside excellent analytical and communication skills. The company offers a competitive salary, benefits including health insurance and flexible working options.

Benefits

25 days holiday

Bupa health insurance

Annual performance-based bonus

Enhanced pension plan

On-site gyms

Wellbeing programme

Support for flexible working

Qualifications

• Demonstrable background in UK financial services or regulated environments.
• Proven leadership in establishing control frameworks.
• In-depth knowledge of FCA / PRA rules.
• Skilled communicator able to influence senior stakeholders.
• Analytical thinker with a data-driven approach.

Responsibilities

• Drive implementation of risk and control frameworks.
• Manage incidents in line with policy.
• Provide management information to leadership.
• Collaborate to meet governance and audit standards.
• Chair quarterly Risk Committees.
• Oversee governance compliance and executive attestations.
• Lead and develop a small team.
• Support internal audit and process improvements.

Skills

Operational risk governance

Incident management

FCA / PRA knowledge

Leadership

Analytical thinking

Communication skills

Education

Degree or professional risk-related qualification

Job description

Senior Risk Control and Governance Manager

Bupa Place, Salford Quays or Willow House, Staines – hybrid working with a minimum of 1 day in the office.

Permanent, Full time 37.5 hours per week.

£66,900 – £83,600 DOE

We consider all types of flexibility including location, hours and working patterns. Sponsorship is not available for this position.

We make health happen

At Bupa our purpose is simple: creating healthier communities for everyone. As Senior Risk Control & Governance Manager you’ll play a pivotal role in embedding robust risk standards across our Operations teams, ensuring that our customers receive fair, safe and dependable care experiences. You will report to the Head of Operations Performance, advise senior leaders on managing incidents and controls, chair the Operations Risk Committee, and guide regulatory governance to ensure our work aligns with FCA and CQC expectations. This is a high-impact leadership role where your work directly shapes operational quality, customer safety and trust.

How you’ll help us make health happen

• Drive the implementation of risk and control frameworks across Operations, including Process Control Walkthroughs.
• Manage incidents in line with Bupa policy and ensure customer remediation for level 1 & 2 incidents.
• Provide management information and monthly risk reporting to the Operations Director and Leadership Team.
• Collaborate with first- and second-line Control & Risk teams to meet governance and audit standards.
• Chair quarterly Risk Committees, ensuring effective escalation of key incidents and risks.
• Oversee executive attestations, Governance Oversight Framework and contribute to SMCR compliance.
• Lead and develop a small team, fostering a strong risk culture with continuous improvement at its heart.
• Support internal audit / ORCM actions, embedding lessons learned into business processes and governance controls.

Key Skills / Qualifications needed for this role

Essential

• Demonstrable background in UK financial services or regulated environments with strong operational risk governance, risk control and incident management experience.
• Proven leadership in establishing control frameworks and incident management practices.
• In-depth knowledge of FCA / PRA rules (including ICOBS, TCF, financial crime and information security).
• Skilled communicator who can influence senior stakeholders and simplify complex concepts.
• Analytical thinker with a data‑driven approach to MI, risk trends and decision-making.

Desirable

• Experience with SMCR governance for senior leaders.
• Prior exposure to CQC environment or insurance operations.
• Degree or professional risk‑related qualification (e.g. IRM, CISI).

Benefits

• 25 days holiday, increasing through length of service with the option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Annual performance‑based bonus.
• An enhanced pension plan and life insurance.
• On‑site gyms or local discounts where no on‑site gym is available.
• Various other benefits and online discounts.
• Viva is our global wellbeing programme covering mental, physical, financial, social and environmental wellbeing.
• Support for flexible working and a range of family‑friendly benefits.

Why Bupa

We’re a health insurer and provider with no shareholders; our customers are our focus. Our people are driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to Be You. We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

DEI Statement

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We will treat you fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information about this role in an alternative format, please email us.