Senior Renewals Manager

Entrust; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading security solutions company is seeking a Senior Renewal Manager to drive customer retention and ensure renewal success. You will plan and execute all aspects of the renewal cycle, negotiate contracts, and collaborate closely with internal teams. The ideal candidate will have over 5 years of experience in renewals management within an Enterprise SaaS environment and possess strong communication skills. This hybrid role allows for flexible office attendance three days a week in London.

Benefits

Career growth opportunities

Flexible work options

Collaborative company culture

Qualifications

• 5 years of renewals management experience in an Enterprise SaaS organization.
• Solid understanding of Identity Verification Enterprise SaaS applications.
• Proven success in quota attainment and achievement of personal and team goals.

Responsibilities

• Own the Renewal Cycle: Plan and drive all commercial aspects of customer renewals.
• Negotiate and administer renewal contracts with key decision-makers.
• Partner with Customer Success and Sales to ensure a successful renewal cycle.
• Maintain a 180-day forecast of renewals in your territory.
• Identify upsell and cross-sell opportunities during contract renewal.

Skills

Renewals management

Sales

Customer success

Account management

Communication

Job description

Overview

Join us at Entrust

At Entrust we are shaping the future of identity‑centric security solutions. Our comprehensive, fosters collaboration, and builds solutions that help keep the world moving safely.

Opportunity

The Opportunity

Senior Renewal Managers are key members of the Customer Success organization and core to the retention strategy here at Entrust. This is a highly visible and high‑impact role where you will be instrumental in securing the long‑term success of our strategic customer base.

Work Model : Hybrid

This is a hybrid role that requires you to be in our London office 3 days per week.

Core Responsibilities

• Own the Renewal Cycle : Plan, drive and lead all commercial aspects associated with a portfolio of customer renewals ensuring successful and on‑time execution.
• Negotiate and Administer : Engage directly with key decision‑makers to negotiate and administer renewal contracts (in partnership with Legal, Finance and Deal Desk) that align with both customer and Entrust goals.
• Strategic Partnerships : Closely partner with Customer Success, Sales and other internal teams to champion the customer and ensure a successful renewal cycle.
• Forecasting & Reporting : Maintain and report an accurate rolling 180‑day forecast of renewals within your territory using the Command of the Message framework to qualify and disposition opportunities and meet or exceed your renewal quota.
• Drive Growth : Actively discover and identify upsell / cross‑sell opportunities upon contract renewal to maximize customer growth and uncover roadblocks to ensure continued partnerships.
• Process Excellence : Apply the Entrust renewal engagement playbook to cultivate customer retention, uphold current and accurate documentation in Salesforce CRM and interpret / re‑state contractual obligations when necessary.

Basic Qualifications

• Experience : 5 years of renewals management, sales, customer success or customer‑focused account management experience preferably within an Enterprise SaaS organization.
• Industry Knowledge : Solid understanding of Identity Verification Enterprise SaaS applications or Enterprise Technology Services.
• Proven Success : A consistent track record of quota attainment and achievement of personal and team goals.
• Process Creation : Proven success in creating new processes and frameworks in a fast‑paced evolving environment.
• Communication : Strong oral and written English communication skills.

Why Join Entrust

Career Growth : Whether you’re a budding developer or a seasoned expert we’re invested in your professional journey. With learning‑forward initiatives and exciting challenges your growth is our priority.

Flexibility : Life is all about balance. Whether you’re remote, hybrid or on‑site we offer flexible options that fit your lifestyle.

Collaboration : Here your voice matters. Our teams thrive on sharing ideas, brainstorming solutions and working together to build a better tomorrow.

We believe in securing identities but it doesn’t stop there. At Entrust we’re passionate about valuing all identities. Our culture is built on diversity, inclusion and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe we’re creating a community where everyone is encouraged to be themselves.

Apply Today!

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EEO Statements

Entrust is an EEO / AA / Disabled / Veterans Employer.

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.