Senior Receptionist Administrator

NHS; Oxford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a Senior Receptionist in Oxford to provide compassionate support to patients and manage office duties. Responsibilities include handling calls, coordinating patient appointments, and ensuring confidentiality. Candidates should have strong communication skills and experience in an office environment, particularly in healthcare. This is a 12-month fixed-term contract with various shift patterns.

Benefits

27 days annual leave plus bank holidays

NHS Discounts

Cycle to work scheme

Employee Assistance Programme

Mental Health First Aiders

Qualifications

• Experience of working in a receptionist or office environment.
• Ability to handle sensitive situations with patience and professionalism.
• Proven experience with mental health and drug and alcohol issues.
• Understanding of confidentiality requirements.

Responsibilities

• Handle incoming calls courteously and professionally.
• Perform general office duties and respond to enquiries.
• Coordinate patient referrals and appointments.
• Assist with emergency systems management.

Skills

Good communication skills

Organizational skills

Ability to deal with the public

Customer focused approach

Education

Good general level of education (minimum GCSE Grade 5-9)

Higher education (A Level or RSA NVQ Level II)

Tools

Microsoft Word

Microsoft Excel

Outlook

EMIS Clinical System

Docman Clinical System

Job description

Are you looking to grow in your admin career? Or would like a change of pace within your admin work?

We're seeking a Senior Receptionist to join our team in Luther Street Medical Centre who has an interest in services for homeless people.

Within this role you shall handle all contacts confidently with compassion, patience and professionalism. You should demonstrate good communication skills supporting patients, carer's, colleagues, and other professionals,be well organised with a flexible approach and you should work well as part of a team.

We encourage you to get in-touch should you have any questions about the role. During this role your working hours will work a mixture of shifts, Early 8-4 | Late 10:30 - 18:30.

This is a 12 month FTC role. Specifics will be discussed during the interview process.

Please note applicants that have applied in the last 3 months need not apply.

Main duties of the job

• Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers
• Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols
• Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information
• Coordinate patient referrals and appointments: Liaise with clinical staff to manage and book patient referral appointments using the eReferral Service, and process requests for repeat prescriptions
• Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems

The ability to travel independently between sites within the Trust is essential for this role.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person Specification

Qualifications - Academic/Skills/Professional

• Good general level of education (minimum GCSE Grade or equivalent 5-9
• Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent.

Knowledge & Experience

• Proven experience of working in a receptionist and or office environment
• Experience of using office computer programmes including Word, Excel and Outlook
• Experience of working in a Team
• Ability to deal with the public in a polite and professional manner
• Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour
• Knowledge of EMIS and Docman Clinical Systems
• Previous experience in a GP practice or healthcare setting

Job Related Aptitude and Skills

• Understanding of the need for confidentiality
• Customer focused approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.