Senior QA Analyst - Insurance SLA & Process Improvement

Clyde & Co; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global legal services firm in Manchester is seeking a Senior Quality Assurance Analyst for a 12-month FTC. The role focuses on conducting independent file reviews to ensure compliance with performance standards and service excellence. Responsibilities include producing audit reports, engaging with team projects for continuous improvement, and managing ad hoc audit requests. The ideal candidate should have excellent knowledge of insurance litigation processes and strong communication skills.

Benefits

Personal and professional development opportunities

Supportive work environment

Qualifications

• Experience within an insurance claims related environment.
• Preferably proven audit skills.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Complete client file reviews to monitor adherence to internal performance standards.
• Produce audit performance reports for QA Manager.
• Track and ensure timely completion of remedial actions.

Skills

Excellent knowledge of insurance litigation processes

Strong consulting, influencing and communication skills

Good interpersonal skills

Strong problem-solving skills

Organised with a pragmatic approach

Self-motivated and enthusiastic

Tools

MS Office

Job description

A global legal services firm in Manchester is seeking a Senior Quality Assurance Analyst for a 12-month FTC. The role focuses on conducting independent file reviews to ensure compliance with performance standards and service excellence. Responsibilities include producing audit reports, engaging with team projects for continuous improvement, and managing ad hoc audit requests. The ideal candidate should have excellent knowledge of insurance litigation processes and strong communication skills.