Senior Product Manager, eCommerce

MOO; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global digital print company based in London is seeking a Senior Product Manager for their Buy team. In this role, you'll lead the product strategy for ecommerce, focusing on enhancing the customer purchase experience. You should have over 7 years of experience in product management, ideally within ecommerce, and a strong understanding of relevant technologies and frameworks. The position offers an opportunity to drive significant transformation and growth in a dynamic environment, supporting remote and hybrid work arrangements.

Benefits

25 days holiday plus additional days

Matched pension scheme

Paid parental leave

Private healthcare

Cycle to work scheme

Flexible work schedules

Qualifications

• 7 years in product management ideally with senior-level scope in ecommerce.
• Experience in both B2C and B2B settings with appreciation for different user expectations.
• Strong grasp of ecommerce tech stacks including payment gateways.

Responsibilities

• Lead the product strategy and roadmap for the Buy team.
• Collaborate with engineering to scope and deliver payment checkout.
• Improve conversion and customer experience through iterative testing.

Skills

Product management

Ecommerce

Data analytics

Stakeholder management

Problem-solving

Tools

Agile methodologies

Visio

Job description

MOO set out to shake up the world of print back in 2006. And weve come a long way since. Today were a 400 strong team (were thinking of getting matching jackets) who create print and digital products for companies of all sizes from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London UK while we also have premises in the US youll find us in Boston MA as well as East Providence RI and Denver CO.

Were making new and exciting things and we could really do with your help.

Our Product function is growing and this is a critical role within our ecommerce platform transformation. As Senior Product Manager for the Buy team youll lead one of the most commercially impactful product areas at MOO. Your mission is to ensure customers can seamlessly purchase pay and manage their accounts across our global storefronts.

Youll work closely with Engineering UX Analytics Ops and the Head of Product to shape the future of MOOs purchase experience. This includes cart checkout orders payments tax and customer accounts across both the classic and new platforms. This work is foundational to enabling growth in both custom print and our expanding branded merchandise offering.

Expect a mix of strategic platform thinking hands-on delivery and high-leverage stakeholder collaboration. Its a chance to lead at the heart of MOOs migration journey with huge commercial impact and technical depth.

The Role

• This role will lead the product strategy and roadmap for the Buy team ensuring MOO delivers a high-performing scalable and customer-friendly purchase experience. Youll :
• Own the product roadmap for the Buy team covering core ecommerce capabilities including cart checkout order lifecycle payments tax saved addresses and customer accounts
• Lead migration of core Buy capabilities from our Classic platform to the New Platform delivering feature parity improved experience and international readiness
• Collaborate with engineering to scope and deliver payment checkout and order infrastructure upgrades that are secure performant and extensible
• Improve conversion repeat purchase and customer experience through iterative test-and-learn delivery
• Support commercial growth by ensuring customers can reorder easily manage their saved projects and engage across multiple channels including both self-serve and Managed Service experience
• Drive continuous improvement by reducing friction eliminating bugs optimising flow and supporting cost savings across fulfilment and servicing
• Work across end-to-end experiences within eCommerce collaborating closely with internal teams
• Represent the Buy team in planning OKRs strategic initiatives and cross-platform alignment

The person we want

• 7 years in product management ideally with senior-level scope in ecommerce fulfilment or checkout domains
• Experience in both B2C and B2B settings with appreciation for different user expectations and operational models
• Strong grasp of ecommerce tech stacks including payment gateways order management tax / localisation customer accounts and fulfilment workflows
• Track record of leading cross-functional teams to ship measurable improvements in complex distributed platforms
• Confidence with data and fluent in A / B testing funnel optimisation service level metrics and financial impact modelling
• Strong product instincts with the ability to go deep on detail and zoom out for strategy
• Excellent stakeholder management skills. You can influence decisions build buy-in and bring teams on the journey
• Clear communication and storytelling. You can explain trade-offs frame priorities and align diverse groups around a common vision
• Real customer obsession. Youre driven to uncover real user needs and work across disciplines to address them
• Comfort with ambiguity and autonomy. You can define your own path ask smart questions and execute without hand-holding

Responsibilities

• Shaping and owning the Buy roadmap from discovery to delivery
• Defining clear outcomes success measures and strategic trade-offs
• Running inclusive and insight-led discovery with engineering UX analytics and customer service
• Working cross-functionally to break down work into prioritised testable outcomes
• Monitoring performance defining KPIs and proving incremental value to the business
• Ensuring that migration work delivers not just feature parity but improved experience and efficiency
• Guiding decision-making through data research and commercial impact
• Leading and inspiring the Buy squad with vision focus and clarity

About You

• You love product. Youre curious rigorous and never stop thinking about how to make things better. You ask good questions and enjoy shaping solutions through iteration not assumption
• Youre technically strong. You dont need to write code but you understand the architecture and can have meaningful conversations with engineers
• Youre customer-focused and commercially aware. You see the user journey and the margin impact
• You thrive in messy interesting problems with real constraints real trade-offs and multiple stakeholders
• Youre energised by big-picture thinking and hands-on execution and you switch between them easily
• Youre a natural collaborator. People trust you teams enjoy working with you and you get things done without drama
• Youre not afraid to say I dont know and then figure it out

Nice To Haves

• Experience working with third-party fulfilment or ecommerce partners such as payment processors tax services or checkout vendors
• Familiarity with global tax handling invoice flows and compliance standards for ecommerce
• Experience launching products in international or multi-currency markets
• Comfortable working with legacy systems platform migrations or infrastructure modernisation

Whats it like to work at MOO

MOOs the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success while also recognising the importance of a healthy work / life balance.

Thats why we offer 25 days holiday rising by one day for each year here (for 5 years) a matched pension scheme and paid parental leave. Well offer you private healthcare life insurance a season ticket loan and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.

Diversity Statement

We are working hard to create a representative inclusive and super-friendly team because we know that different experiences perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesnt discriminate on the basis of race colour religion or belief gender national origin age sexual orientation marital status disability or any other protected class.

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore wed like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it wont in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential it is only used to better our inclusion and diversity submitting this information you consent to MOOs processing of it for these purposes.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :
Senior IC

Key Skills
Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type
Full-Time

Experience
years

Vacancy
1