Senior People Advisor

ME+EM Ltd; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading luxury fashion brand is seeking a Senior People Advisor to enhance the employee experience across the retail business. This role involves collaborating with management, managing employee relations, and improving people processes. Candidates should possess strong UK employment legislation knowledge, experience in HR within a retail setting, and excellent communication skills. The position is based in West London and offers a full-time contract, ensuring a rewarding career in a dynamic environment.

Benefits

33 days annual leave

A day off for your birthday

Pension Scheme

Employee Assistance Programme (EAP)

Generous staff discounts

Cycle to Work Scheme

Qualifications

• Strong knowledge of UK employment legislation and HR best practice.
• Experience advising on employee relations within a retail environment.
• Confident communicator able to build trusted relationships.

Responsibilities

• Act as the first point of contact for employee relations matters.
• Build strong relationships providing commercially focused people advice.
• Manage the end-to-end employee lifecycle, from offers to exits.

Skills

Strong knowledge of UK employment legislation and HR best practice

Experience advising on employee relations within Retail or a fast-paced environment

Confident communicator

Highly organised and detail-focused

Experience using HR systems

Proactive and solutions-focused

Passionate about delivering an excellent employee experience

Job description

Job Title: Senior People Advisor

Reporting to: People Manager

Location: Head Office, White City Place, West London

Contract Type: Full time, 37.5 hours per week

About Us

ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role

The Senior People Advisor (Retail) will partner closely with the People Manager (Retail) and the Head of People to ensure a consistent, fair, and professional employee experience across the retail business. The role will work collaboratively with retail management, providing expert advice on HR related queries, employee relations matters, and people practices, while supporting the development of rewarding and fulfilling careers for all employees. As an experienced Senior People Advisor, you will confidently represent the People function, leading by example and maintaining a high level of professionalism at all times. You will be highly skilled in managing employee relations cases, offering practical, commercial, and people focused solutions. You will share your knowledge and expertise with the People Leadership team, contributing to the continuous improvement of people processes, policies, and practices.

Responsibilities

• Act as the first point of contact for Retail managers on employee relations matters, including absence, conduct, capability and grievance, escalating complex cases where appropriate.
• Build strong relationships across Retail and Head Office, providing pragmatic, commercially focused people advice.
• Manage the end-to-end employee lifecycle, from offers and contracts through to onboarding, payroll changes, leave processes and exits.
• Maintain accurate people data and reporting through PeopleHR, identifying trends and risks.
• Support Retail payroll updates, headcount planning and budget reviews.
• Manage day-to-day benefits administration, renewals and benchmarking.
• Support employee engagement initiatives, including newsletters and surveys.
• Partner with Talent Acquisition and Retail leaders to support recruitment and talent development.
• Contribute to performance management, reward, succession planning and learning initiatives.
• Champion company values, confidentiality and best-practice people processes.

Skills

• Strong knowledge of UK employment legislation and HR best practice.
• Experience advising on employee relations within Retail or a fast-paced environment.
• Confident communicator with the ability to build trusted relationships at all levels.
• Highly organised, detail-focused and comfortable managing multiple priorities.
• Experience using HR systems and analysing people data.
• Proactive, solutions-focused and adaptable, with a collaborative mindset.
• Passionate about delivering an excellent employee experience.

Employee Benefits

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday.
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Staff uniform for retail employees
• Generous Staff and Friends and Family Discount
• Annual Volunteer Day
• Cycle to Work Scheme
• Tech Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.