Senior Pensions Technician

Capita; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading pensions service provider is looking for Senior Pensions Technicians to support complex casework in the UK. You will apply your strong technical knowledge in DB pension schemes and experience in manual pensions calculations to enhance operational efficiency. Join us to make significant improvements in a collaborative team environment, driving positive customer experiences. The position offers permanent employment and extensive benefits.

Benefits

23 days’ holiday (rising to 27)

Company matched pension plan

Life assurance

Cycle-to-work scheme

15 weeks’ fully paid maternity leave

Voluntary benefits for lifestyle

Paid volunteering day

Qualifications

• 5 years of residency in the UK required for security clearance.
• Passion for process improvements and customer experience.
• Team player with coaching experience.

Responsibilities

• Support on complex casework and high value cases.
• Design and implement process improvements.
• Represent the team in departmental activities.
• Test processes ensuring compliance with agreements.

Skills

Strong technical pensions knowledge in DB pension schemes

Experience of manual and complex pensions calculations

Ability to use Microsoft Office applications including Excel

Ability to identify the need for change and drive process improvements

Strong team work ethic

Strong communication skills

Strong analytical and data-analysis skills

Tools

Microsoft Excel

Job description

Overview

Senior Pensions Technician – Home Based. This role requires enhanced security clearance, with a minimum of 5 years UK residency. Please only apply if you meet this requirement. We are looking for 5 Senior Pensions Technicians to support the operations team on complex case work.

We are seeking candidates who, in addition to technical DB pension calculations, have a passion for identifying, designing and implementing process improvements with a focus on operational readiness to ensure a positive training and coaching environment and continual improvement of the customer experience.

Responsibilities

• Support the team on complex casework, high value cases and complaints.
• Process all events in accordance with agreed working practices to meet deadlines and cost non-standard projects.
• Lead on projects linking in with all key stakeholders within the department or business areas.
• Actively represent the team in department and company activities and projects.
• Test and sign off processes and calculations, ensuring work is completed in line with service level agreements and scheme rules.
• Understand the importance of continuous improvement and collate and interpret data to identify opportunities to improve the customer experience, challenging current processes.
• Design and implement process improvements.
• Provide input into development and training action planning.
• Adapt to varying demands and complex workloads with a commitment to complete tasks to deadline while maintaining high quality.
• Participate in and promote good team communication and share knowledge and expertise with other team members.

What are we looking for

• Strong technical pensions knowledge in DB pension schemes.
• Experience of manual and complex pensions calculations.
• Ability to use Microsoft Office applications including Excel, with comfort using VLOOKUPs and macros.
• Ability to identify the need for change and drive process improvements across teams.
• Strong team work ethic, with experience coaching and mentoring others.
• Strong communication skills.
• Strong analytical and data-analysis skills.

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at an exciting point in that evolution, defining and executing CPS’s strategic goals and developing the next generation of market-leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle-to-work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and other benefits.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health and wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, representing every strand of diversity and providing an open, inclusive platform to connect and learn.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application so we can learn more about you.

We welcome applications from people from Black, Asian and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer. We recruit and develop people on merit and passion, and we’re committed to an inclusive, barrier-free recruitment process and working environment. If you need the job description or application form in an alternative format, or need support going forward, please email [e-mail] or call 07784 237318. For more information about equal opportunities and process adjustments, visit the Capita Careers website.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including interviews. If you require this support, you can apply for it at the government website.

Location

United Kingdom

Time Type: Full time

Contract Type: Permanent