Senior Operations Manager - Midlands

HM Courts & Tribunals Service (HMCTS); Leicester; Hybrid; GBP 58,000 - 66,000; Full time

Job summary

A governmental agency is looking for a Senior Operations Manager based in Leicester or Nottingham. The successful candidate will oversee service provision in the East Midlands, manage operational teams, and lead change initiatives. Applicants should have strong leadership and analytical skills, with a focus on stakeholder engagement. The role offers flexible working arrangements and a competitive salary range of £58,511 - £65,329.

Benefits

Flexible working options

Comprehensive training programs

Diversity initiatives

Qualifications

• Proven ability and experience of delivering through others.
• Experience managing operational teams.
• Ability to analyse complex evidence and make sound judgments.

Responsibilities

• Deputise and support the Head of Operations.
• Manage operational services across the East Midlands.
• Create and maintain relationships with stakeholders.
• Lead change to improve performance.

Skills

Leadership skills

Relationship management

Analytical skills

Problem-solving

Stakeholder engagement

Job description

Overview

General Information Salary £58,511 - £65,329 Working Pattern Full Time, Part Time, Flexible Working Vacancy Approach Cross Government Location Leicester, Nottingham Region East Midlands Closing Date 07-Oct-2025 Post Type Permanent Civil Service Grade Grade 7 Number of jobs available 1 Reserve List 12 Months Job ID 10126

Your role

Deputising and supporting the Head of Operations, the role holder will have considerable influence and responsibility over service provision within the region. The role holder will provide a high level of support to the Head of Operations in the operational management of services across the region. A key part of this role will involve creating, developing, and maintaining relationships with internal and external stakeholders and managing their varying and complex needs.

This role has significant people leadership responsibility, and will provide clear strategic direction and focus, leading by example, and visibly championing and leading change which delivers results and improved performance across the region. The role holder will create and enhance effective working relationships to support the local judiciary and ensure hearings operate effectively and efficiently, supporting the Head(s) of Operations and representing them as required. The scope of the role is significant, contributing substantially to the achievement of business objectives across their region.

The role holder will promote inclusive leadership, champion our values and behaviours, and foster a culture that values innovation and creativity, ensuring everyone feels valued, supported, challenged and capable.

Your Skills And Experience

The Senior Operations Manager will have;

• Excellent leadership and relationship management skills with proven ability and experience of delivering through others, leading and managing operational teams in accordance with appropriate management practices policy and strategy.

• Assess locational performance to anticipate strategic organisational issues, drawing evidence from multiple sources and drawing out key insights to understand workload fluctuations and variances and to identify improvements are needed.
• Analyse and interpret complex and possibly conflicting evidence and data to make sound judgment on the most appropriate solutions that take into account the views of important stakeholders.
• Use own judgement to resolve sensitive/complex problems and or complaints as they arise, engaging personally with the key stakeholders to ensure constructive outcomes and exercising appropriate discretion approaches and taking the necessary mitigating actions. The Senior Operations Manager will be responsible for reviewing potential solutions and mitigations referred by Operations Managers and for making the final decision.
• Identify and implement workable solutions to immediate significant issues as they arise at a Court or Tribunal on the day of a hearing.
• Take steps to resolve complex issues involving organisational interdependencies, collaborate with Courts & Tribunal Managers and Heads of Operations to influence and develop strategic solutions and improve overall service performance.
• Develop innovative approaches to maintaining and improving service delivery, balancing public user, professional user and judicial needs in a complex and challenging operating environment, identifying and evaluating risks to service delivery.

Location

The post holder would be based at either Nottingham or Leicester Courts, covering the East Midlands Courts, with the requirement to travel between sites across the East Midlands.

Working arrangements

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing patterns, subject to business needs and agreed prior to appointment. For these particular roles a minimum of 32.5 hours over 5 days would be considered to meet the needs of the business.

Existing Civil Servants applying on promotion will usually be appointed on the salary minimum of the pay band or with an increased salary of 10% on their existing base salary (restricted to the new pay band maximum), whichever is higher. Existing Civil Servants moving at the same grade will retain their existing remuneration package.

Additional Information

Flexible working, hybrid arrangements, and a range of benefits are described in the full role details. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ Flexible Working policy. Further information on pension, training, networks, and diversity initiatives is provided within the original description.

Contact Information

MoJ: 0345 241 5359 (Mon–Fri 8am–6pm) or email. Please quote job reference 10126.