Senior Market Unit Operations Officer (80-100%)

Crossell; City Of London; Hybrid; GBP 76,000 - 114,000; Full time

Job summary

A leading global reinsurance company in the City of London is seeking a Senior Market Unit Operations Officer to drive strategic initiatives and improve operations. The role involves working closely with leadership teams, analyzing performance, and managing projects. Candidates should have strong analytical skills, exceptional communication abilities, and experience in the reinsurance industry. This position offers a competitive salary and opportunities for career growth.

Qualifications

• Curiosity, drive, and resilience in navigating ambiguity.
• Proven ability to break down complex challenges into actionable solutions.
• Strong analytical mindset with the ability to translate insights into clear recommendations.

Responsibilities

• Partner with senior leadership to turn strategic initiatives into tangible outcomes.
• Analyze operations, monitor KPIs, and identify areas for improvement.
• Lead and deliver cross-functional projects from concept to completion.

Skills

Curiosity

Analytical mindset

Communication skills

Stakeholder management

Project management

Education

Experience in the (Re)Insurance industry

Tools

PowerPoint

Excel

AI assisted tools (ChatGPT, Co-pilot)

Job description

Senior Market Unit Operations Officer (80-100%)

Serve as a trusted partner to the leader of the Market Unit UK & Ireland in P&C Reinsurance. This is a unique role that blends strategic and operational responsibilities, helping to shape priorities and drive execution with tangible impact in the Market Unit.

About the Role

As Senior Market Unit Operations Officer, you will be at the heart of strategy and execution. You’ll ensure smooth day-to-day operations, track and improve performance, and help the leadership team deliver on strategic goals. This role is highly visible, with opportunities to influence decisions, manage cross‑functional initiatives, gain broad exposure to the business and interact with clients and brokers in the London Market.

Key Responsibilities

• Strategic Implementation – Partner with senior leadership to turn strategic initiatives into tangible outcomes.
• Performance & Insights – Analyze operations, monitor KPIs, and identify areas for improvement and best practice sharing with other Market Units.
• Process Improvement – Design and implement smarter, more efficient processes.
• Project Management – Lead and deliver cross‑functional projects from concept to completion.
• Stakeholder Management – Build strong relationships across regions, functions, and levels of the organization.
• Financial Oversight – Support expense budgeting, forecasting, and resource planning.
• Reporting & Communication – Develop clear, impactful presentations and reports for senior audiences.
• Change Management – Support organizational change by embedding new ways of working.

About the Team

P&C Market Operations & Performance is truly a global team, working with senior leaders across the P&C Reinsurance Business Unit to shape and deliver on our strategy. As Swiss Re's largest Business Unit, P&C Re is responsible for all Property & Casualty (Non‑Life) Reinsurance business worldwide. Our mission is to drive operational excellence, positioning Swiss Re for success both today and in the future. As part of the EMEA team, you’ll collaborate closely with colleagues worldwide, while supporting the leaders of one of Swiss Re’s most relevant Market Units.

About You

You are a strategic thinker who enjoys solving complex challenges and bringing clarity to ambiguity. You have strong analytical skills, excellent communication abilities, and a collaborative mindset. You thrive in dynamic environments, can adapt quickly, can handle multiple priorities at the same time and are motivated to drive meaningful change. You combine attention to detail with a big‑picture perspective, making you an invaluable partner in turning strategy into operational impact.

Required Skills & Experience

• Curiosity, drive, and resilience in navigating ambiguity.
• Proven ability to break down complex challenges into actionable solutions.
• Strong analytical mindset with the ability to translate insights into clear recommendations.
• Excellent communication and storytelling skills, adaptable for diverse audiences.
• Exceptional stakeholder management, building trust and alignment across teams.
• High proficiency in PowerPoint, Excel (visualization, modeling, and data analysis) and AI assisted tools like ChatGPT and Co‑pilot.
• Solid project and process management experience, ideally across functions or regions.
• Experience in the (Re)Insurance industry – exposure to the London market is a plus, either at a carrier or broker.

Helpful experience

• Background in management consulting (operations, strategy, or business transformation) or a strategy role in a large international organization.
• Strong financial and business acumen, including experience in budgeting and forecasting.

Why Join Us?

This role offers a front‑row seat to senior decision‑making and leadership priorities, with exposure to a wide range of Market Unit activities. You’ll have the chance to contribute directly to strategic initiatives, strengthen your leadership skills, and broaden your network across Swiss Re. It’s an excellent platform for personal growth and career development — and an opportunity to make a real impact at the core of our business.

Salary

The base salary range for this position is between 76,000 GBP and 114,000 GBP (full‑time equivalent). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.

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About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance‑based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting‑edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Keywords: Reference Code: 136091

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