Senior Manager, GMNS Customer Journeys & Strategy

American Express; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global financial services provider in Greater London seeks a Senior Manager of GMNS Customer Journeys. You will shape the vision for servicing journeys, develop strategic roadmaps, and collaborate across teams to enhance the customer experience. Ideal candidates have a strong background in digital product management and a solid understanding of the payments industry. The role offers competitive compensation and comprehensive benefits, including a hybrid working model.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision, life insurance

Flexible working model

Career development and training opportunities

Qualifications

• Background in managing digital products and developing journey maps.
• Ability to spot new trends and develop persuasive business cases.
• Strong problem-solving skills in complex environments.

Responsibilities

• Set vision and strategy for GMNS customer servicing journeys.
• Document business requirements for product development.
• Develop and manage the product roadmap for servicing journeys.

Skills

Digital product management

Journey mapping

Payments industry knowledge

Strategic thinking

Communication skills

Collaboration

Problem-solving

Job description

A leading global financial services provider in Greater London seeks a Senior Manager of GMNS Customer Journeys. You will shape the vision for servicing journeys, develop strategic roadmaps, and collaborate across teams to enhance the customer experience. Ideal candidates have a strong background in digital product management and a solid understanding of the payments industry. The role offers competitive compensation and comprehensive benefits, including a hybrid working model.