Senior Manager, AI Strategy - Credit Cards

Lloyds Banking Group; Chester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading UK financial institution is looking for a Senior Manager – AI Strategy to direct the AI roadmap for its Credit Cards business. The role involves aligning AI initiatives with business outcomes and requires strong experience in Data and AI, particularly in Consumer Lending. The candidate should have strong stakeholder management skills, experience with Generative and Agentic AI, and the ability to navigate ambiguity. The position offers a hybrid work model and generous benefits.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

30 days holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Extensive experience in Data and AI within Consumer Lending, ideally Credit Cards.
• Demonstrated success in developing AI strategies.
• Skill in engaging and influencing across the organization.

Responsibilities

• Develop and steer the Credit Cards AI strategy aligned with Group Data & AI Strategy.
• Identify, prioritize, and develop AI use cases.
• Coordinate transition from proof-of-concept to scaled delivery.

Skills

Stakeholder management

Collaboration skills

Experience in Data and AI

Generative and Agentic AI

Strategic roadmap development

Ability to work in ambiguity

Job description

Job Description Summary

We want a Senior Manager – AI Strategy to build and lead the future of AI for the Credit Cards business, focusing on Generative and Agentic AI. The position involves aligning AI efforts with business outcomes and the Group-wide Data and AI Strategy.

Job Title

Senior Manager, AI Strategy - Credit Cards

Location(s)

Chester or Manchester

Hours

Full-time

Working Pattern

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above.

About the role

We want a Senior Manager – AI Strategy to build and lead the future of AI for the Credit Cards business, focusing on Generative and Agentic AI. The position involves aligning AI efforts with business outcomes and the Group-wide Data and AI Strategy.

As part of the Credit Cards business, you’ll direct the Credit Cards AI Roadmap, coordinating efforts with senior leadership across the business, connecting closely with the Credit Cards Platform and Group Enabling Platforms.

Your role will be vital in deploying AI use cases that will deliver value and push our business ahead.

In this role, you’ll

• Develop and steer the Credit Cards AI strategy, ensuring alignment with the Group Data & AI Strategy.
• Identify, prioritise, and develop AI use cases, facilitating workshops and working alongside platform and business teams to centralise thinking and understand opportunities and challenges.
• Connect across Consumer Lending and the Group to avoid duplication and increase impact.
• Champion innovation through hackathons and initiatives that upskill teams and accelerate the adoption of AI technologies.
• Coordinate the transition from proof-of-concept to scaled delivery, ensuring robust governance, risk management, and alignment with regulatory requirements.
• Act as a bridge between technical teams, business collaborators, and external partners, ensuring clear communication and shared objectives.
• Establish and track metrics to measure the performance and impact of Data and AI initiatives.

What you'll need

• Ability to engage and influence across the organisation with strong stakeholder management and collaboration skills.
• Extensive experience in Data and AI, with demonstrated success in developing AI strategies specifically within Consumer Lending and ideally within Credit Cards.
• Experience in using Generative and Agentic AI to drive value.
• The skill to develop strategic roadmaps connecting use cases to business outcomes.
• A curious and outward‑looking approach—keeping up to date with advancements in generative and agentic systems.
• Comfortable working in ambiguity and navigating evolving priorities.
• Self‑starter with the initiative to advance work independently and collaboratively.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re passionate about driving innovation and making AI a game‑changer for millions of customers, this is your moment. Join us and lead the way in transforming how we think, build, and deliver AI solutions that matter. Apply today and let’s create the future together!

Our Purpose

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

Data Privacy

We keep your data safe. So we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

Values‑Led Culture

We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.