Senior IT Technician

SoCode Limited; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading global education group is seeking a skilled Senior IT Technician to join their Bournemouth-based school. You will support staff and students with 1st and 2nd line IT support and ensure system stability while engaging with various Microsoft platforms. The ideal candidate will have experience in cloud support and ITIL processes.

Qualifications

• Experience supporting cloud platforms like Azure AD and Office 365 administration.
• Knowledge of ITIL service management processes and cybersecurity best practices.
• Ability to remain calm under pressure and provide effective end-user support.

Responsibilities

• Provide 1st and 2nd line IT support to staff and students.
• Monitor, prioritise, and resolve incoming support requests.
• Perform regular maintenance to ensure system stability.

Skills

Cloud platform support

ITIL service management

Microsoft 365 administration

End-user support

Tools

JAMF

Microsoft Server technologies

Job description

Overview

Senior IT Technician 30,000 to 35, days + 8 bank holidays Bournemouth based, Fully On site

A leading global education group is seeking a skilled and enthusiastic IT Technician to join its Bournemouth-based school. The group provides high-quality education to over 18,000 students annually, empowering them with the skills and confidence to shape their world.

This role offers the opportunity to work in a dynamic, customer-focused environment, supporting both staff and students, while contributing to the wider IT team across multiple sites.

Key Responsibilities

• Provide 1st and 2nd line IT support to staff and students.
• Monitor, prioritise, and resolve incoming support requests, escalating complex issues as necessary.
• Perform regular maintenance to ensure system stability, security, and compliance.
• Assist with IT projects, implementing work packages independently or under guidance.
• Support a broad range of Microsoft platforms, including Windows 10/11, Office 365, Microsoft Server technologies, and core infrastructure systems (AD, DHCP, DNS).
• Mentor junior IT staff to maintain high service delivery standards.
• Engage with technology groups to adopt best practices and ensure continuous improvement.

Essential Skills & Experience

• Experience supporting cloud platforms (Azure AD, Microsoft 365) and Office 365 administration (Teams, SharePoint, Entra ID).
• Knowledge of ITIL service management processes and cybersecurity best practices.
• Experience with JAMF, iPads, Apple School Manager, Apple Classroom, and Microsoft School Data Sync.
• Ability to remain calm under pressure and provide effective end-user support in a school environment.

Desirable Skills & Experience

• Familiarity with MDM solutions (e.g., Intune) and network troubleshooting (LAN, Wi-Fi, VLANs, DNS, DHCP).
• Experience with safeguarding and compliance technologies.
• Knowledge of hybrid cloud environments and compliance frameworks (ISO 27001, Cyber Essentials Plus).

If you want to be part of a global team focused on teaching, learning, and student development, this could be a role for you. Apply here now!