Senior IT Support Specialist

Strava; City Of London; Hybrid; GBP 58,000 - 62,000; Full time

Job summary

A leading fitness app company is looking for a Senior IT Support Specialist to ensure optimal technology support for its employees in the London office. The role involves onboarding new hires, troubleshooting technical challenges, and improving IT support processes in a hybrid working environment. Ideal candidates will have over 5 years of experience in IT support and effective communication skills. Competitive salary range: £58,000 - £62,000.

Qualifications

• 5+ years of experience in IT support or systems administration.
• 3+ years of experience with SaaS tools like Google Workspace, Slack, Okta, JAMF.
• Strong troubleshooting skills with hardware and software.

Responsibilities

• Support onboarding and offboarding of employees.
• Troubleshoot and resolve hardware and software issues.
• Log support activities and maintain documentation.

Skills

Troubleshooting skills

Experience with SaaS tools

Excellent communication skills

Problem-solving mindset

Interpersonal skills

Education

5+ years in IT support

3+ years with SaaS tools

Tools

Google Workspace

Slack

Okta

JAMF

Zendesk

Jira Service Management

Job description

Strava is the app for active people. With over 150 million athletes in more than 185 countries, Strava is where connection, motivation, and personal bests thrive. No matter your activity, gear, or goals, we help you find your crew, crush your milestones, and keep moving forward. Start your journey with Strava today.

Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward.

As a Senior IT Support Specialist in the Strava group IT, you'll be on the front lines of our technical operations, ensuring a smooth and empowering technology experience for our employees in Strava and Runna London offices. From onboarding new hires to solving technical challenges, your role is essential in enabling productivity and fostering a high-performing workplace. This is a great opportunity to join a fast-paced, collaborative environment where your impact will be immediate and meaningful.

We follow a flexible hybrid model that translates to more than half of your time on-site in our London office — three days per week.

What You’ll Do:

• Support Onboarding & Offboarding
• Ensure new hires are set up for success by provisioning hardware, software, tools, and access from day one.
• Partner with People Operations to offboard employees and handle the secure return of assets and access revocation.
• Technical Support
• Troubleshoot and resolve hardware, software, and connectivity issues quickly and effectively.
• Respond to help desk requests and manage tickets with a high level of professionalism and urgency.
• Assist with account and password resets, access requests, and day-to-day support inquiries.
• Process Documentation
• Accurately log support activities and solutions in the ticketing system.
• Create and maintain internal documentation to improve team knowledge and user self-service.
• Collaborate with cross-functional teams to enhance onboarding/offboarding workflows.
• Share insights and propose improvements to optimize IT support processes and end-user satisfaction.

What You’ll Bring to the Team:

We're looking for someone who has:

• 5+ years of experience in IT support or systems administration within a fast‑paced, modern tech stack environment.
• 3+ years of experience with SaaS tools like Google Workspace, Slack, Okta, JAMF.
• Strong troubleshooting skills with hardware (laptops- MACs, peripherals, AV equipment) and software (cloud-based tools, SaaS platforms).
• Familiarity with ticket management systems (e.g., Zendesk, Jira Service Management) and best practices in documentation.
• A problem-solving mindset with the ability to learn quickly and adapt to evolving needs.
• Excellent communication and interpersonal skills, and the ability to work both independently and as part of a team.
• Experience working with vendors and optimizing spend.

Nice to Have (But Not Required)

• Knowledge of identity and access management tools.
• Previous experience working in a remote or hybrid workforce environment.

Compensation Overview:

At Strava, we know our employees are the most important ingredient to our success, and our compensation and total rewards programs reflect that. We take a market-based approach to pay, and pay may vary depending on the department and your location. Salary ranges are categorized into one of three zones based on a cost of labor index for that geographic area. We will determine the candidate’s starting pay based on job-related skills, experience, qualifications, work location, and market conditions. We may modify these ranges in the future. For more information, please contact your talent partner.

Compensation: £58,000 - £62,000. This range reflects base compensation only and does not include equity or benefits. Your recruiter can share more details about the full compensation package during the hiring process.

Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals.

Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact.

When you join Strava, you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together.

Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world‑class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.

Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy‑related condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Interested in building your career at Strava? Get future opportunities sent straight to your email.