Senior IT Support Engineer

HANNON Transport; Aghalee; On-site; GBP 45,000 - 55,000; Full time

Job summary

A logistics company in Aghalee seeks a Senior IT Support Engineer to manage complex incidents and oversee infrastructure projects. You'll leverage your extensive experience with AWS, Windows Server, and cybersecurity practices. Ideal candidates will possess strong troubleshooting and communication skills, with additional knowledge in transport or logistics systems preferred. A competitive salary is offered.

Benefits

Professional development and training opportunities

Competitive salary

Company benefits

Qualifications

• 5+ years in enterprise IT with L3 support experience required.
• Proven expertise in AWS and networking/security.
• Strong understanding of cybersecurity best practices.

Responsibilities

• Lead complex incident resolution and manage core infrastructure.
• Design and deploy AWS resources while ensuring uptime.
• Support data integration and manage permissions in Azure services.

Skills

Enterprise IT support

Networking

Systems administration

Troubleshooting

Communication

Project delivery

Cybersecurity best practices

Problem-solving

Education

AWS/Microsoft Certifications

Networking/Security Certifications

Tools

AWS

Windows Server

Intune

VoIP systems

SharePoint

Job description

About the job Senior IT Support Engineer

Job Information

Job Title

Department

IT

Reports To

IT Manager

Location

Aghalee (base location, travel expected)

Salary Range

£45k to £55k depending on experience

Job Purpose

Were seeking a hands-on Senior Networking & Support Engineer to lead complex incident resolution, own core infrastructure, and deliver cloud-first projects across AWS and Microsoft 365. Youll be our escalation point for networking/security, design and operate VPCs and IAM in AWS, implement Microsoft Intune/Entra ID (including SSO) at scale, and harden Windows Server/AD environments. The ideal candidate blends deep troubleshooting with solid project delivery and security-by-design.

Duties and Responsibilities

• Design, deploy, and operate EC2 workloads (Windows), Auto Scaling Groups, ALB/NLB, AMIs, and Systems Manager for patching and runbooks.
• Build and Maintain secure VPC architectures (subnetting, routing, NAT/IGW, Security Groups/NACLs, VPC endpoints, hybrid VPN/Direct Connect).
• Implement IAM roles, policies, instance profiles, and least-privilege RBAC; manage KMS for encryption at rest.
• Configure CloudWatch/CloudTrail, metrics/alarms, centralised logging, and cost optimisation
• Operate AWS Backup and snapshot policies; participate in DR planning and testing with defined RTO/RPO.
• Intune implementation: Windows Autopilot (Pre-provisioned/UGM), device enrolment (Azure AD Join/Hybrid), compliance policies, configuration profiles, baselines, and Endpoint Security (BitLocker, Defender, ASR, Firewall).
• Manage application lifecycle in Intune: Win32 packaging, LOB and Store apps, app protection policies (MAM), update rings/feature updates, and driver/firmware management.
• Architect Conditional Access (MFA, risk-based, compliant-device, location/network filters), device compliance posture, and group-based targeting/assignments.

Networking & Security

• Administer routing/switching (VLANs, STP, LACP), IPv4/IPv6, site-to-site/IPSec and SSL VPNs; DNS/DHCP, NTP, and network services resilience.
• Configure next-gen firewalls, IDS/IPS, web filtering, content security, and remote access; manage SD-WAN where applicable.
• Implement network segmentation, zero trust principles, and QoSespecially for VoIP and latency-sensitive apps.
• Manage PKI/certificates: CSR generation, issuance, renewal automation, and certificate lifecycle across servers, load balancers, and apps.

Windows Server, Active Directory & RDS

• Support data integration and reporting tools to improve visibility across the supply chain
• Ensure data accuracy and integrity in operational and customer-facing applications
• Govern SharePoint/OneDrive permissions, sharing policies, sensitivity labels, and DLP/retention, support migrations and information architecture.
• Operate Teams/Teams Phone interop with existing PBX/SBCs where needed.
• Deploy and support VoIP solutions: SIP trunks, SBCs, dial plans, call routing, E911/999 configuration, QoS tagging and monitoring.

Backup, DR & Security Operations

• Own backup strategy (3-2-1/immutability) for onprem, cloud, and Microsoft 365; monitor job success and conduct restoration tests.
• Coordinate vulnerability management and remediation (OS, apps, cloud); collaborate with SOC/MDR where applicable.
• Maintain security incident runbooks, access reviews, and change control (CAB) with strong documentation.

Service Delivery & Support

• Act as L3 escalation for complex incidents/problems; drive root cause analysis and permanent fixes.
• Create high-quality documentation, runbooks, and userfacing knowledge base articles.
• Automate routine tasks using PowerShell (and/or Python); contribute to CI/CD/IaC where appropriate.

Knowledge, skills and experience required

• 5+ years in enterprise IT with L3 support, networking, and systems administration responsibilities.
• Proven expertise across: AWS (EC2, VPC, IAM, Load Balancing, Auto Scaling), Windows Server/AD, Intune/Entra ID (including Conditional Access and Autopilot), and enterprise networking/security.
• Handson experience with VoIP deployments and QoS, and with SharePoint/OneDrive administration.
• Strong understanding of cyber security best practice (least privilege, patching, hardening, logging/monitoring, incident response).
• Excellent troubleshooting, documentation, and stakeholder communication skills.
• Experience in transport, logistics or supply chain systems
• Familiarity with TMS/WMS platforms and fleet management solutions
• AWS/Microsoft Certifications
• Networking / Security Certifications (ITIL, CompTIA Security+)

Personal Attributes

• Analytical mindset with a solutions-focused approach
• Strong communication and collaboration skills
• Ability to manage multiple tasks and deliver to deadlines
• Proactive, innovative, and adaptable in a changing environment
• Join a company focused on innovation, sustainability and growth
• Exposure to large-scale digital transformation projects in a leading logistics organisation
• Professional development and training opportunities
• A competitive salary and company benefits are available for the right candidate

Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list. Hannon may adapt duties as deemed necessary.